Customer Service Representative

New Yesterday

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Job Type
Full-time
Description
What You'll Do
The Customer Service Representative is an integral part of our company's success. We are seeking candidates that have a professional and courteous approach with an enthusiasm to problem solve.
Duties will include:
* Follow all applicable rules and regulations surrounding proper phone etiquette and financial servicing * Answer customer and internal client questions about their financial products such as: payments, escrow, insurance, taxes, year-end interest statements, and solving customer issues via phone and email * Contact customers, insurance agents, tax agencies, title companies, business partners and other internal departments/branches * Perform several different servicing processes such as: Payment processing, Escrow disbursement and analysis, Loan purchase and servicing transfers, Payoff processing, Reconveyances, Reconciliation reports, Early stage collections * Track due dates and pay insurance and/or property tax on behalf of borrowers from escrow accounts by expiration or due dates * Assist other team members when necessary to ensure daily work is completed timely for the department
Requirements
What We'll Love About You
* Three years mortgage experience is required * Bilingual in Spanish is a plus * Attention to detail, efficiency in work, and being open to feedback * Good data entry skills and phone etiquette are required. * Letter writing skills are needed for professional email responses * Must be able to prioritize daily tasks for efficient completion * Ability to validate information from the closed loan documents to the Servicing system to set up mortgage loans for servicing * Proficiency in Microsoft Office Suite of Products: Word, Excel and the ability to learn new systems. We use Encompass, Servicing Director and OnBase for our Loans and Documents. We access MERS and investor portals via the web
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Location:
Salt Lake City
Category:
Customer Service Personnel

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