Are you passionate about helping people and delivering exceptional service? Do you have a knack for building strong customer relationships and assisting with product or service inquiries? If so, we want you to join our dynamic team as a Customer Service Representative!

We are looking for a motivated and personable individual to provide top-notch support to our valued customers. You'll have the opportunity to engage with customers, resolve issues, and contribute to our overall mission of excellence in service delivery.

What we need;

1. General Customer Support:
   You’ll be the go-to person for providing timely, friendly, and effective assistance. Whether it's answering questions, resolving issues, or guiding customers through our products/services, your role will ensure that every customer interaction is handled with care.
2. Sales-Focused Customer Engagement:
   In addition to standard customer support, you will also have the opportunity to upsell and cross-sell products based on customer needs. Your insights and recommendations will contribute to customer satisfaction while helping us achieve our sales goals.

Key Responsibilities:

• Respond to customer inquiries through various channels (phone, email, chat).
• Resolve customer issues and provide clear, concise solutions.
• Offer tailored product recommendations, upsell, and cross-sell when appropriate.
• Maintain and update customer accounts.
• Stay informed about product/service updates and promotions to assist customers effectively.
• Handle high volumes of customer interactions while maintaining quality.

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
• Proven experience in a customer service role or related field.
• Strong communication skills, both verbal and written.
• Excellent problem-solving abilities with a customer-centric approach.
• Ability to handle stressful situations with professionalism and patience.
• Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Flexibility to work various shifts, including evenings and weekends if necessary.