Customer Service Representative

9 Days Old

Customer Service Representative (Csr)

Are you passionate about animals and love helping people? Join our compassionate and dedicated team at VCA Cromwell Animal Hospital as a Customer Service Representative (CSR)!

About Us:

VCA Cromwell Animal Hospital is a busy, full-service animal hospital committed to providing high-quality medical care with kindness and respectfor both pets and their people. Our front desk team plays a vital role in delivering the exceptional experience our clients expect.

Job Responsibilities:

  • Greet clients and patients with warmth and professionalism
  • Answer multi-line phones, schedule appointments, and manage patient check-ins and check-outs
  • Handle client communications via phone, email, and in-person
  • Process payments and maintain accurate records
  • Collaborate with the veterinary team to ensure a smooth client experience
  • Provide compassionate support during emotional situations

Qualifications:

  • Previous customer service experience required; veterinary or medical experience a plus
  • Schedule includes some evenings and Saturdays
  • Strong communication, organizational, and multitasking skills
  • Comfort with computers and scheduling software
  • Able to remain calm under pressure and handle sensitive situations
  • Passion for animals and their well-being

What We Offer:

  • A supportive, team-oriented work environment
  • Opportunities for training and growth
  • A comprehensive benefits package for full time Associates, including medical/dental/vision/mental health coverage, 401K and generous pet care discounts
  • The joy of making a difference in pets' and owners' lives every day

Ready to Join Us? If you're dependable, kind, and ready to bring a smile to both pets and people, we'd love to hear from you!

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

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Location:
Cromwell
Job Type:
FullTime

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