Customer Service Representative

New Yesterday

Customer Service Associate (Temp to Perm) $37,000.00 To $40,000.00 International Jewish Nonprofit Organization Provide professional, timely, and accurate responses to donors' queries via email or phone, ensuring that donors are treated respectfully and with due diligence related to Grassroots, Annual Giving, and Major Gifts. In addition, the Customer Service Associate will be pro-active regarding donors' automatic credit card payments, voicemails, emails, database updates and any correspondences incoming during non-business hours. Duties and Responsibilities: Meeting service performance and transaction standards for Customer Service and striving to improve efficiency and effectiveness. Answer telephones; provide positive initial contact and follow-through to meet requests or solve donor concerns, as well as "upsell" when opportunity arises. Handle donor correspondences (i.e., voicemails and emails). Record phone donations and deliver the appropriate forms to the Data Processing Center for processing. Provide instruction to callers on how to donate by mail or online. Research and solve donor(s) issues. Provide information to units, members, donors and prospective members/donors on current programs. Follow up on rejected credit card transactions. Outreach to donors on fundraising matters and demographic information as required. Complete short-term assignments. Maintain and update Salesforce database as necessary. Required Knowledge, Education or Experience BA or 1 + years experience. Ability to work with both professional staff and volunteer leadership For immediate consideration, please forward resume in confidence to: Seth Diamond Associates, Inc.
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Location:
New York
Category:
Call Centre / Customerservice

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