Position: Remote Customer Service RepresentativeX Remote Customer Service Representative Pay Rate: $14.00 hourly Remote Customer Service Representative Start date: September 25, 2025

We are seeking Customer Service Representatives for a 100% remote opportunity with a leader in electronic medical records retrieval! As a Customer Service Representative you will be responsible for placing calls to provider offices for audit purposes to obtain any missing medical documentation which will be entered into the company database.

Customer Service Representatives Role and Responsibilities Perform outbound telephone calls and/or other means of contact with each facility to complete to retrieve medical records via fax, mail, through remote electronic medical record access or by scheduling a visit at the provider location Effectively communicate with team members and external providers to ensure adherence with challenging project timelines Complete additional tasks as required to support division Customer Service Representatives Qualifications: Education: High school diploma 2+ years of outbound call center experience within the healthcare/medical field desired Previous remote work experience? Strong ability to handle fast paced training program Ability to type 40 WPM Medical terminology a plus Must have your own work equipment PC/Laptop, mouse, headset and Ethernet cable to work 100% remotely Must be computer savvy- familiar with Google Chrome and able to maneuver through multiple tabs #HSIR

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Equal Opportunity Employer: Helpmates provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We celebrate diversity and are committed to creating an inclusive environment for all employees. Helpmates will provide reasonable accommodations for people with disabilities in all parts of the hiring and employment process.