Customer Service Representative

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Customer Service Representative

Address and resolve customer inquiries, complaints, and issues in a timely and effective manner by partnering cross-functionally with other departments.

Provide relevant information and recommendations to customers and Territory Sales Managers on our products and product parameters.

Anticipate customer needs, identify potential issues, and develop solutions to improve service levels.

Troubleshoot and resolve customer service issues.

Oversee the processing of customer orders, manage changes and adjustments to ensure accurate and timely delivery.

Partner with the sales team to identify opportunities for improvement throughout the process.

Monitor customer satisfaction levels, key performance indicators, and service level agreements to ensure that targets are met.

Address customer concerns and escalate where appropriate.

Log customer interactions, complaints, and resolutions into the CRM.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

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Location:
Auburn Hills

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