Customer Service Representative

4 Days Old

Position: Customer Service Representative Location: Irwin, PA Pay: $18–$20/hour Employment Type: Temp to Hire Benefits: This position is eligible for medical, dental, vision, and 401(k).
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About the Role We are seeking a motivated and detail-oriented Customer Service Representative to join our collaborative and fast-paced team. This role will focus on supporting customers, sales teams, and service technicians by processing orders, creating quotes, and ensuring an exceptional customer experience.
Responsibilities Develop SAP quotations for machine spare parts, consumables, tooling, contract services, and more by collaborating with customers and internal teams. Support Regional Business Managers with feasibility quotations and order entry. Present quotations to customers and follow up to convert opportunities into sales. Perform commercial contract reviews and process purchase orders in SAP. Dispatch service technicians for machine repairs and manage scheduling. Respond promptly to customer questions and requests. Support the Customer Service Manager with special projects. Facilitate the customer feedback process and complete supplier survey forms. Update Salesforce with active/inactive machine serial numbers. Provide back-up support to other Customer Service team members as needed.
Requirements Experience: 2+ years of customer service or inside sales experience in a manufacturing or similar technical industry (retail experience will not be considered). Education: Bachelor’s degree preferred. Software Skills: Tech-savvy; SAP and Salesforce experience a plus.
Core Competencies: Ability to work effectively with different personalities. Self-starter who thrives in a fast-paced environment. Detail-oriented and highly organized. Strong verbal and written communication skills; able to communicate with diverse audiences. Customer-first mindset.
Additional Details Reports to: Customer Service Manager. Team Size: Work alongside two other reps; highly collaborative environment. Training: Cross-training with other team members; strong tenure within the group ensures excellent support. Culture: Friendly, team-oriented, and customer-focused.
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Location:
Irwin, PA
Category:
Manufacturing And Production

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