Customer Service Representative

Optum CO is seeking a Customer Service Representative to join our team in Golden, CO. Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Care Delivery team, youll be an integral part of our vision to make healthcare better for everyone.

At Optum, youll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. Here, youll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. We believe you deserve an exceptional career and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.

This is a full-time position (40 hours/week), Monday through Friday. Employees must be available to work an 8-hour shift within our standard business hours of 8:00 AM to 5:00 PM Mountain Time. Occasional overtime may be required based on business needs. Employees are required to work some days onsite and some days from home.

We offer 90 days of paid in-person training conducted onsite at our office located at 1707 Cole Blvd, Suite 100, Golden, CO, Training hours are Monday through Friday, 8:00 AM to 5:00 PM Mountain Time.

Upon successful completion of the training period, employees may be eligible for a hybrid or remote work schedule. If you live within commuting distance of our office at 1707 Cole Blvd, Suite 100, Golden, CO, youll have the flexibility to work in a hybrid rolesplitting your time between home and the officebased on individual performance and business needs, as you take on meaningful challenges.

Primary Responsibilities:

1. Answer average of 60-80 incoming phone calls per day from customers and identify the type of assistance the customer needs
2. Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
3. Communicate directly with clinical staff for patient needs
4. Medication refills, referral requests, chart troubleshooting
5. Scheduling appointments for patients entering and updating demographics
6. Other tasks as needed

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 1+ years of experience in customer service environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
• Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Typing - 40 wpm
• Ability to work full time (40 hours/week) Monday - Friday. Employees are required to work an 8-hour shift schedule during our normal business hours of 8:00am - 5:00pm Mountain Time. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications:

• 1+ years of health care experience
• 1+ years of call center experience
• Knowledge of Medical Terminology

Telecommuting Requirements:

• Reside within commutable distance to the office at 1707 Cole Blvd, Suite 100, Golden, CO.
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary for this role will range from $16.00 - $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.