Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Paid time off
• Training & development

ROLE DESCRIPTION:
As a Customer Service Representative with the Mack Fountain Insurance Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Engage with clients to understand their insurance needs and offer tailored solutions.
• Maintain consistent follow-up and exceptional customer service.
• Meet and exceed sales targets and performance goals.
• Follow established processes and maintain accurate records.

QUALIFICATIONS:

• Must have or be willing to obtain a Florida Professional Customer Service Representative license.
• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Critical thinker with high emotional intelligence.
• Self-motivated, punctual, and driven to succeed.
• Proficient in basic computer systems and Microsoft Office.