Benefits:

• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Training & development

About the Role:
As a Customer Service Specialist, you will be the first point of contact for our valued customers, providing exceptional support through phone, email, and in-person interactions. Your role is crucial in ensuring customer satisfaction, resolving inquiries efficiently, and supporting our team with administrative tasks to keep the office running smoothly.

WHAT'S IN IT FOR YOU?

• Health Reimbursement Arrangement for full-time team members ($100/month)
• Paid Holidays, Sick leave and paid time off
• No weekends
• Paid Property & Casualty & Life & Health Insurance Licenses
• Customer service and sales training
• Opportunities for growth and professional development
• A vibrant office culture where your work truly makes a difference and you have a supportive team
• Competitive compensation and benefits package
• Bonus and commissions based on performance

What You'll Do:

• Show up to work every day ready to conquer the day with a positive attitude!
• Deliver outstanding customer service by addressing questions, concerns, and requests promptly and professionally
• Stay on track and manage incoming calls, emails, and walk-ins with a positive and helpful attitude
• Maintain accurate customer records and assist with order processing and follow-ups
• Collaborate with team members to improve service processes and contribute ideas
• Support general office administration to ensure a well-organized work environment

What Were Looking For:

• A candidate who applies sound judgment and practical thinking to problem-solving
• Excellent communication and interpersonal skills
• Seeking an individual with a growth mindset, eager to learn and develop new skills
• Strong organizational skills and attention to detail
• Ability to multitask and handle a fast-paced environment gracefully
• Resourceful and takes ownership of tasks, finding solutions rather than waiting for direction
• Be able to obtain Property and Casualty License and Life/Health License
• Required: Computer proficiency
• Required: Great phone etiquette
• Spanish Speaker

Join Our Team as an Office Customer Service Specialist!

Are you passionate about helping others and creating positive experiences? Do you thrive in a dynamic office environment where your communication skills and problem-solving abilities shine? If so, we want YOU to be the friendly face and voice of our company!

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.