Benefits:

• 401(k) matching
• Flexible schedule
• Training & development
• Competitive salary

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Kurt Kwon - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. This is an IN OFFICE position, but HYBRID is possible for the right candidate. The position can also be Part Time for the right candidate.

About Our Agency


With 21 years of service and over 90 years of combined team experience, our agency is a cornerstone of excellence and community involvement. We are proud to actively contribute to local initiatives and make a meaningful impact in people's lives.

Our Culture and Values


We embrace a vibrant learning culture, encouraging continuous professional development to stay ahead in the industry. Our supportive team environment fosters collaboration, respect, and open communication, creating a family-like atmosphere where everyone thrives.

Our core values of honesty, ethical behavior, and always doing the right thing guide all our actions. We maintain the highest standards of integrity and transparency, building trust-based relationships with our clients and partners.

Passionate about making a difference, we are dedicated to contributing positively to society through our services and community engagement. Join us as we continue to grow, learn, and make a difference together.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Ideal Candidate is: Currently Licensed, has former State Farm Agency experience, and Bilingual Spanish. However, we will train and license the right candidate that fits our office culture.