Customer Service Representative - State Farm Agent Team Member
New Today
Benefits:
401(k) matching
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Training & development
Licensed Customer Service Representative (P&C Required)
Job Type: Full-time
Compensation: Base Salary + Commission | Clear Career Advancement
Make a Meaningful Impact—While You Grow Your Career
Do you thrive on helping people and solving problems? If you bring strong customer service or sales experience—and an active Property & Casualty (P&C) license —this role offers a stable, rewarding career path in insurance. You’ll deliver excellent service, support retention, and pivot to in-book sales (cross-sell/upsell) when appropriate to better protect our clients.
What You’ll Do
Serve and Support: Respond promptly and professionally to policy, billing, and claims inquiries via phone, email, and in person.
Process & Document: Handle policy changes/endorsements and maintain accurate, compliant records in the CRM/ECRM.
Retention Focus: Conduct renewal check-ins, coverage reviews, and proactive outreach to strengthen relationships.
In-Book Sales/Pivoting: During service interactions, identify coverage gaps and recommend additional lines (e.g., Auto, Home and Life/Health where licensed); generate quotes and close or seamlessly hand off to a producer.
Collaborate: Work closely with agents and teammates to deliver smooth, end-to-end client experiences.
Quality & Compliance: Follow carrier and agency procedures, meeting service SLAs and performance metrics.
What You Bring
Active P&C license (required). Life & Health is a plus (or willingness to obtain).
Customer service or sales experience with insurance industry experience required .
Excellent communication skills and a friendly, solutions-oriented mindset.
Strong organization and attention to detail; comfortable multitasking in a fast-paced environment.
Tech-savvy with CRM/ECRM and common office tools.
What We Offer
Base salary + commission tied to qualified in-book sales, cross-sell/upsell activity, and retention results.
Performance-based growth with defined paths into licensed service, sales, and leadership roles.
Ongoing training, coaching, and a collaborative team dedicated to client care.
The chance to build a career helping people protect what matters most.
Ready to combine top-tier service with smart, needs-based sales?
- Location:
- Allentown
- Job Type:
- FullTime