Customer Service Representative - State Farm Agent Team Member

5 Days Old

Responsive recruiter
Benefits:
401(k) matching Bonus based on performance Competitive salary Opportunity for advancement Paid time off Training & development Licensed Customer Service Representative (P&C Required)
Job Type: Full-time Compensation: Base Salary + Commission | Clear Career Advancement
Make a Meaningful Impact-While You Grow Your Career
Do you thrive on helping people and solving problems? If you bring strong customer service or sales experience-and an active Property & Casualty (P&C) license -this role offers a stable, rewarding career path in insurance. You'll deliver excellent service, support retention, and pivot to in-book sales (cross-sell/upsell) when appropriate to better protect our clients.
What You'll Do Serve and Support: Respond promptly and professionally to policy, billing, and claims inquiries via phone, email, and in person. Process & Document: Handle policy changes/endorsements and maintain accurate, compliant records in the CRM/ECRM. Retention Focus: Conduct renewal check-ins, coverage reviews, and proactive outreach to strengthen relationships. In-Book Sales/Pivoting: During service interactions, identify coverage gaps and recommend additional lines (e.g., Auto, Home and Life/Health where licensed); generate quotes and close or seamlessly hand off to a producer. Collaborate: Work closely with agents and teammates to deliver smooth, end-to-end client experiences. Quality & Compliance: Follow carrier and agency procedures, meeting service SLAs and performance metrics. What You Bring Active P&C license (required) Life & Health is a plus (or willingness to obtain). Customer service or sales experience with insurance industry experience required . Excellent communication skills and a friendly, solutions-oriented mindset. Strong organization and attention to detail; comfortable multitasking in a fast-paced environment. Tech-savvy with CRM/ECRM and common office tools. What We Offer Base salary + commission tied to qualified in-book sales, cross-sell/upsell activity, and retention results. Performance-based growth with defined paths into licensed service, sales, and leadership roles. Ongoing training, coaching, and a collaborative team dedicated to client care. The chance to build a career helping people protect what matters most. Ready to combine top-tier service with smart, needs-based sales? Apply today-let's grow your future together.
Compensation: $45,000.00 - $65,000.00 per year
Do you want a career and not just a job?
This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. Our team works hard to reach our goals together as a team and have fun while we are doing it! We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. About Our Agency We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance. Our office is located in Allentown, PA. I have been a State Farm agent since 2009. I am a second generation State Farm agent. I am a proud graduate of University of Florida. We currently have 4 team members at our agency. We have 40+ years of combined insurance experience in our office. Our agency has received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, Senior Vice President's Club, Bronze Tablet, and New Agent Program Qualifier
We look forward to speaking with you!
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Location:
Allentown, PA, United States
Job Type:
FullTime
Category:
Office And Administrative Support Occupations

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