Customer Service Representative - State Farm Agent Team Member

New Yesterday

Job Description

Job Description
ROLE DESCRIPTION:
As a Customer Service Representative-State Farm Agent Team Member with a State Farm Insurance Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support - We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.
  • Build productive relationships to create a pool of prospective insurance clients from various sources
  • Evaluate business or individual customers needs and financial status and propose protection plans that meet their criteria
  • Work with clients to deliver risk management strategies that fit their insurance risk profiles
  • Constantly update our database and records
  • Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads.
QUALIFICATIONS:
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Current or recent insurance customer service/sales experience preferred.
  • Positive attitude - Coachable
  • Strong work ethics
  • Ability to constantly update job knowledge and learn about new insurance products and services
  • Insurance Licenses (Property & Casualty and Life & Health required
  • Overall total comp for this role is based on candidates insurance experience, licenses, skillset, education
BENEFITS:
  • Competitive base comp (doe)
  • Bonus based on performance/production
  • Opportunity for advancement
  • Paid time off
  • Profit sharing
  • Training & development
  • Professional clean office environment
This position is with a State Farm Agent's office, not State Farm Companies.

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Location:
Chicago
Category:
Finance And Insurance

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