Customer Service Representative - State Farm Agent Team Member

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Job Description

Job Description
Benefits:
  • Bonus based on performance
  • Opportunity for advancement
  • Paid time off
  • Training & development

Join Our Team as an Office Customer Service Specialist!


Are you passionate about helping others and creating positive experiences? Do you thrive in a dynamic office environment where your communication skills and problem-solving abilities shine? If so, we want YOU to be the friendly face and voice of our company!

About the Role:
As an Office Customer Service Specialist, you will be the first point of contact for our valued customers, providing exceptional support through phone, email, and in-person interactions. Your role is crucial in ensuring customer satisfaction, resolving inquiries efficiently, and supporting our team with administrative tasks to keep the office running smoothly.

WHAT'S IN IT FOR YOU?
  • Health Reimbursement Arrangement for full-time team members (up to $100/month)
  • Paid holidays
  • Sick leave and paid time off
  • No weekends
  • Paid Property & Casualty & Life & Health Insurance Licenses
  • Paid training with State Farm CRM Software
  • Paid customer service and sales training
Why Join Us?


  • Be part of a supportive and inclusive team that values your contributions
  • Opportunities for growth and professional development
  • A vibrant office culture where your work truly makes a difference
  • Competitive compensation and benefits package
What You'll Do:


  • Deliver outstanding customer service by addressing questions, concerns, and requests promptly and professionally
  • Manage incoming calls, emails, and walk-ins with a positive and helpful attitude
  • Maintain accurate customer records and assist with order processing and follow-ups
  • Collaborate with team members to improve service processes and contribute ideas
  • Support general office administration to ensure a well-organized work environment
What Were Looking For:


  • Excellent communication and interpersonal skills
  • A patient, friendly, and solution-oriented mindset
  • Strong organizational skills and attention to detail
  • Ability to multitask and handle a fast-paced environment gracefully
  • Previous customer service or office experience is a plus, but not required we value your attitude and willingness to learn!
  • Be able to obtain Property and Casualty License and Life/Health License
  • Required: Computer proficiency
  • Required: Great phone etiquette
  • Spanish Speaker
If you are ready to make a meaningful impact and grow your career with us? Apply today and become a vital part of our customer-first team!

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

Apply
Location:
Huntington Beach
Job Type:
FullTime
Category:
Business

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