Customer Service Representative Sales

8 Days Old

Benefits:
401(k)
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Employee discounts
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Profit sharing
Training & development
Vision insurance
PLEASE CLICK THE LINK BELOW TO BEGIN YOUR APPLICATION PROCESS
https://go.cultureindex.com/s/znx5nquxsA
POSITION OVERVIEW
The intent of this position is to provide top-tier customer service in the execution of the sales process while maintaining a safe, compliant and organized environment. C.S.R. are primarily responsible for sales of firearms, ammunition, accessories and services, while creating a safe, clean and inviting atmosphere for our customers, and upholding the Company's core values and standards as outlined in our mission statement.
RESPONSIBILITIES & DUTIES
*The list below is an overview and is not intended to be used as a detailed description
Maintain standards of Safety, Compliance and Customer Service
Provide information to customers in person and via telephone
The safe and legal transfer of firearms
Sales Process and procedure adherence
Utilize point of sale software, credit card machine and cash drawer to accurately transact sales
Daily Open/Close checklist tasks
Satisfactory execution of form 4473
Buys/Trades within pre-established company parameters (with manager oversight)
Refunds/Returns (With manager oversight)
Assist customers with SilencerShop Kiosk process
Organization & Cleaning of showroom, restrooms, break areas and general shop cleanliness
Inventory counts
QUALIFICATIONS
The candidate that fills this position must be a self-starter with a positive attitude, and be extremely focused, organized, detail oriented and have a great desire to provide the highest levels of customer service. Must possess problem solving skills and patience, and be capable of multitasking. Must have basic knowledge of firearms manufacturers, importers, models, calibers, and other operational and descriptive factors. Understanding of laws and company policies relating to the legal transfer of firearms, ammunition and related accessories.
-Experience with basic computer functions
-Through understanding on firearm safety - Certification required
-Basic firearms and related product knowledge
-Strategic thinking and problem solving skills
-Team player
SCHEDULE
Full Time hourly Position. The schedule is based on the position's workflow requirements.
PAY RATE
Hourly - Based on related job experience
Our Mission Statement:
At The Armories, our mission is to provide our valued customers the absolute best shopping experience in the firearms industry before, during and after their purchase! Our Core Values of Integrity, Customer Service and Respect are embodied in each of our professional team members and we will happily dedicate as much time as necessary to assist customers with our products, services, safety practices and the lifestyle of firearms ownership!
Location:
Orlando, FL, United States
Job Type:
FullTime
Category:
Office And Administrative Support Occupations

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