Customer Service Representative

Are you ready to grow your career with Whizz, a leader in providing innovative transportation solutions for delivery riders? We are seeking an enthusiastic and detail-oriented Customer Service Representative to join our team and take charge of the day-to-day operations of one of our e-bike stores in Philadelphia, PA.

In this role, you will oversee customer service, inventory tasks, and operational tasks, while ensuring that the store operates seamlessly.

Your dedication will be rewarded with a competitive hourly rate of $18-$20 per hour, along with performance-based bonuses.

Join Whizz today and help us make transportation solutions faster, smoother, and more innovative!

Key Responsibilities

New Customers:

• Help customers choose the right bike, battery, accessories, and services.
• Assist with signing up for subscriptions, processing payments, and setting up accounts.
• Explain bike features and make sure customers have a great first experience.

Existing Customers:

• Support customers with repairs, payments, and subscription questions.
• Coordinate repairs with mechanics and perform minor bike adjustments when needed.
• Handle invoicing, service follow-ups, and work with customer accounts.
• Inspect bikes and manage fines when necessary.

Operations & Store Support:

• Prepare reports about sales, inventory, and store operations.
• Monitor inventory levels and coordinate stock as needed.
• Keep the store clean, organized, and welcoming.
• Assist with opening and closing the store.
• Support your team and supervisor with other tasks as needed.