Join Our Pack: Customer Service & Pet Care Specialist

Location: Escondido, CA Company: Hot Diggity Dog Resort

You must complete our online employment application: https://hotdiggitydogresort.com/employment-application

Do you love animals and thrive in a fast-paced, upbeat environment? Are you eager to grow a meaningful career in the pet care industry? At Hot Diggity Dog Resort, we’re looking for a passionate, reliable, and energetic individual to join our team as a Customer Service Representative (CSR) & Pet Care Specialist.

This is more than just a job—it’s an opportunity to learn every aspect of a thriving pet care business, from customer interaction to hands-on care for our four-legged guests.

What You’ll Do

Customer Service

Greet clients with warmth and professionalism—in person, over the phone, and via email.

Assist with reservations, check-ins, and questions about our services.

Resolve concerns with empathy, ensuring every guest (and pet!) feels valued and cared for.

Pet Care

Help bathe and prep dogs in our grooming salon under the guidance of experienced groomers.

Assist in supervising daycare playgroups, keeping pets safe and happy.

Support our boarding operations: feeding, cleaning, and giving lots of love to our overnight guests.

Learn Across Departments

Rotate through all parts of the resort to build knowledge and hands-on experience.

Learn the essentials of pet grooming, animal behavior, and wellness.

Build a foundation that could lead to future leadership or even launching your own pet care business.

✨ What We’re Looking For

Animal Lover: You're naturally compassionate, patient, and excited to work with pets.

Strong Communicator: You’re great with people and can work confidently with both clients and team members.

Team-Oriented: You work well with others, pitch in when needed, and bring a positive attitude.

Adaptable: You can juggle multiple tasks in a fast-moving environment.

Physically Capable: You can lift up to 50 lbs, stay on your feet, and handle active work.

What We Offer

Hands-on, in-depth training in grooming, daycare, and boarding.

Career-building experience in a fun and supportive environment.

Staff discounts for your own furry family members.

Real potential for long-term growth in the pet care field.

How to Apply

You must complete our online employment application: https://hotdiggitydogresort.com/employment-application

❗ Important Notes:

This is a full-time position. Please do not apply if you're looking for part-time work.

We are seeking someone who sees this as a long-term opportunity.

Weekend, weekday, and some holiday availability is required.

Applications will only be accepted through our website. Please do not email or drop off resumes without completing the application.

We can’t wait to meet you and hopefully welcome you into the Hot Diggity Dog Resort family!