Customer Service Representative

Join the dynamic team at Planet Fitness - PF Baseline Fitness as a Customer Service Representative for Nights and Weekends! This role is perfect for those who thrive in a fast-paced environment and love helping others achieve their fitness goals. Be the friendly face that welcomes our members and ensures they have an exceptional experience!

Responsibilities:

• Greet and assist members and guests with a positive attitude.
• Handle member inquiries and resolve issues promptly and efficiently.
• Maintain cleanliness and organization of the front desk and lobby area.
• Process memberships and payments accurately using our software system.
• Promote gym programs and services to enhance member engagement.
• Ensure compliance with safety and health regulations at all times.
• Assist with member check-ins and manage guest passes.
• Collaborate with team members to create a welcoming atmosphere.

Requirements:

• High school diploma or equivalent; some college experience preferred.
• Previous customer service experience, preferably in a fitness or retail environment.
• Strong communication skills and a friendly, approachable demeanor.
• Ability to work flexible hours, including nights and weekends.
• Basic computer skills and experience with point-of-sale systems.
• Passion for fitness and a desire to help others succeed.
• Ability to handle multiple tasks while maintaining a positive attitude.
• Team player with a strong commitment to providing excellent service.

About Us:

Planet Fitness - PF Baseline Fitness has been a leader in the fitness industry, dedicated to providing a welcoming and non-intimidating environment since its inception. Our members love us for our affordable pricing and commitment to fitness for all, while our employees enjoy a supportive atmosphere and opportunities for growth within the company.

Compensation: $18.85 per hour