Customer Service Representative - Insurance Office
New Yesterday
Job Description
Are you passionate about helping others and delivering outstanding service? Join a team that's committed to protecting what matters most to our clients.
We are seeking a Customer Service Representative who thrives in a fast-paced environment and enjoys building relationships. In this role, you'll play a key part in ensuring our clients have a smooth and supportive experience throughout their insurance journey.
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Responsibilities
- Provide prompt, professional assistance to clients via phone, email, and in person
- Process policy changes, billing inquiries, claims support, and documentation updates
- Educate clients on available coverage options and help them understand their policies
- Maintain accurate records and follow up on outstanding client needs
- Support the sales team with customer retention and policy renewals
- Uphold high standards of confidentiality and compliance with insurance regulations
- Contribute to a positive, collaborative, and service-driven office culture
Requirements
- Previous experience in customer service (insurance or financial services preferred)
- Excellent communication and problem-solving skills
- A self-starter with strong attention to detail
- Ability to multitask and stay organized under pressure
If you're ready to make a difference in people's lives every day, apply now to join a trusted and respected name in insurance.
- Location:
- Massillon
- Job Type:
- FullTime
- Category:
- Business