Fond du Lac Cold Storage , located in Edison, NJ, was founded in 1998. We specialize in Temperature Controlled warehousing of wine, cheese, chocolate & craft beer. We have more than 75 refrigerated trucks that deliver wine to NJ and NY. We provide pick & pack handling and a variety of special value-added services.

Customer Service Representative / Monday - Friday / 9:00am - 6pm

The Customer Service Representative will need strong computer knowledge with Windows base products. Must be able to efficiently handle and keep organized large quantities of paperwork on a daily basis. Needs to be able to work in a team environment. Handle high call volume with professionalism in a friendly and enthusiastic manner.

Job Responsibilities: • Effectively manage large amounts of incoming calls and emails • Identify and assess customers' needs to achieve satisfaction • Build sustainable relationships of trust through open and interactive communication • Provide accurate, valid and complete information by using the right methods/tools • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution • Follow communication procedures, guidelines and policies • Take the extra mile to engage customers

Requirements: • High School or GED equivalent required • Must be Bilingual • 1-2 years of relevant experience preferred • Deliver superior customer service • Strong data entry skills • Experience in EDI Order processing a plus • Accuracy and Attention to detail a must • Strong Organizational skills a must • Problem solving abilities • Ability to multitask a must • Ability to handle difficult customers with diplomacy and tact • Able to perform basic math operations • Must be able to work flexible hours.

We offer the following benefits: • 401k match up to 4% • 5 PTO's first year • Annual Review/Increase • 8 Paid Holidays

Job Type: Full Time

Pay: $17.00 per hour