Join Our Team! Benefits Start Day 1 Taylor Corporation is a dynamic, diversified company with big plans for the future - and your career. We power our employees' potential and strive to create opportunity and security for every member of the team. If you're ready for something bigger - more challenge, more variety, more pathways for professional growth - we should talk. We're passionate about our work, we believe there is always a better way, and we're looking for people like you. Ready to reach your potential? It's time to look at Taylor. Your Schedule : 8am - 5pm, Monday - Friday; hybrid schedule, 3+ days in the office Your Opportunity: Taylor Communications , a Taylor Corporation company, is seeking a Customer Service Representative (CSR) to join the team in Hutchins, TX to establish and maintain relationships with customers on behalf of the company by ensuring that all customer requirements and needs are completely met. As a CSR, you must convey to the customer a sense of expertise in our products and solutions. The position is also responsible for communicating customer requirements to other teams, in accordance with company policies and procedures. Your Responsibilities: Manage all communications-written, verbal, and in-person-in a professional, proactive, and efficient manner. Resolve customer needs including orders, requests, and follow-ups across multiple systems and functions with courtesy, accuracy, and speed. Own escalations and customer concerns promptly, conducting root cause analysis and ensuring permanent resolution. Establish, manage, and exceed customer expectations throughout all engagements. Engage appropriate resources to assist or resolve service issues as necessary. Utilize the company pricing system and policies accurately; review internal and external communications, quotes, and reports for accuracy and improvement opportunities. Manage workflow to meet customer deadlines collaboratively within a team environment. Help customers clearly articulate their needs for tailored solutions. Mentor and coach other Customer Service Representatives as needed. Commit to continuous skill development and personal growth to enhance the customer experience and support career progression. Coordinate projects and complex customer deliverables, ensuring seamless execution. You Must Have: Experience in customer service with cold chain logistics, healthcare, or other critical-based industries preferred. Strong MS Office skills with emphasis on Excel and Outlook. Advanced computer experience and ability to implement new technologies. Excellent problem solving, follow-up, and organizational skills. Effective time management skills and the ability to manage multiple tasks and prioritize tasks. Effective written communication skills and the ability to create short correspondence and memos for a variety of audiences. Detail-oriented, used to working in a fast-paced environment, and managing multiple projects. We Would Also Prefer: High school diploma or equivalent in work-related experience. Minimum of 3 years of related / relevant experience in position or specialization. Taylor is proud to now offer "DailyPay". With "DailyPay", you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/ About Taylor Corporation https://www.youtube.com/watch?v=pdXOC8HM-NM One of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay. Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.