Customer Service Representative Healthcare

Location: On-site in Riverview or Tampa, FL

Hourly Base Pay: $15.61 plus $1.00 in potential bonuses!

Schedule: Limited-Service Full-Time schedules available; the hours, schedule, and targeted start date are discussed with recruiter.

Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 10 p.m.

Grow Your Career, Strengthen Communities, and Deliver Customer Care to America's Most Vulnerable.

Join Maximus as a Customer Service Representative (CSR) and take the first step toward a rewarding career that combines professional growth with purpose. You'll play a vital role in helping individuals access essential healthcare serviceswhile gaining valuable, real-world experience along the way.

Whether you prefer a traditional weekday schedule or need weekend flexibility, Maximus has options for you. Our Tampa (Netpark) site is open Monday - Friday, 8 a.m. - 10 p.m. while our Riverview location operates Monday Sunday, 6 a.m. - 10 p.m.

Pay and Benefits

At Maximus, we believe in the power of teamwork and mutual success. Our benefits reflect this philosophy by supporting your physical health, financial wellbeing, and work/life balance, ensuring you're equipped for all the moments that matter.

• Competitive Compensation: Base rate $15.61/hr + 10% shift differential for evening shifts
• $1000+ in bonus opportunities, including training completion, referrals and more*
• Tuition Reimbursement - Invest in your ongoing education and development
• Work/Life Balance Support: Flexible scheduling options!
• Comprehensive Insurance Coverage: Company paid, base employee Medical Coverage
• Future Planning: 401k with company match
• Paid Time Off Package: Paid accrued Sick Leave, PTO, and 11 paid holidays
• Maximus Wellness Support: Employee Assistance Program (EAP), Employee Wellness, and Discount Programs
• Professional Development Opportunities: A supportive environment with career development and promotional opportunities
• Meaningful Work with Impact: No cold calling, sales, or collection calls!

*Eligibility requirements apply, ask your recruiter for more details

Essential Duties and Responsibilities:

• Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
• Calls are basic and routine.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Provides feedback when needed, provide input on call trends, processes, procedures, and training.
• May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
• Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
• Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
• Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
• Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
• Refer calls as required to CSR Lead
• Maintain up-to-date knowledge of client regulations and policies
• Report problems that occur via the online system so they can be addressed by the appropriate parties

Minimum Requirements:

• High School diploma or equivalent with 6 months of customer service experience.
• Must be able to speak and read English clearly, professionally and fluently.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary: $15.61

Maximum Salary: $15.61