Customer Service Representative – Healthcare

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Job Posting Title Customer Service Representative – Healthcare Date Wednesday, July 30, 2025 City Riverview State FL Country United States Working time Full-time Description & Requirements
Customer Service Representative – Healthcare Location: On-site in Riverview or Tampa, FL Hourly Base Pay: $15.61 plus $1000+ in potential bonuses! Schedule: Limited-Service Full-Time schedules available; the hours, schedule, and targeted start date are discussed with recruiter Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 10 p.m. Grow Your Career, Strengthen Communities, and Deliver Customer Care to America's Most Vulnerable. Join Maximus as a Customer Service Representative (CSR) and take the first step toward a rewarding career that combines professional growth with purpose. You’ll play a vital role in helping individuals access essential healthcare services—while gaining valuable, real-world experience along the way. Whether you prefer a traditional weekday schedule or need weekend flexibility, Maximus has options for you. Our Tampa (Netpark) site is open Monday - Friday, 8 a.m. - 10 p.m.while our Riverview locationoperates Monday – Sunday, 6 a.m. - 10 p.m. Pay and Benefits At Maximus, we believe in the power of teamwork and mutual success. Our benefits reflect this philosophy by supporting your physical health, financial wellbeing, and work/life balance, ensuring you're equipped for all the moments that matter. Competitive Compensation:
Base rate $15.61/hr+ 10% shift differential for evening shifts
$1000+ in bonus opportunities, including training completion, referrals and more*
Tuition Reimbursement - Invest in your ongoing education and development
Work/Life Balance Support: Flexible scheduling options!
Comprehensive Insurance Coverage: Company paid, base employee Medical Coverage
Future Planning: 401k with company match
Paid Time Off Package: Paid accrued Sick Leave, PTO, and 11 paid holidays
Maximus Wellness Support: Employee Assistance Program (EAP), Employee Wellness, and Discount Programs
Professional Development Opportunities: A supportive environment with career development and promotional opportunities
Meaningful Work with Impact: No cold calling, sales, or collection calls!
*Eligibility requirements apply, ask your recruiter for more details Essential Duties and Responsibilities: - Calls are basic and routine. - Uses computerized system for tracking, information gathering, and/or troubleshooting. - Provides feedback when needed, provide input on call trends, processes, procedures, and training. - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses - Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules - Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing - Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller - Refer calls as required to CSR Lead - Maintain up-to-date knowledge of client regulations and policies - Report problems that occur via the online system so they can be addressed by the appropriate parties Minimum Requirements - High School diploma or equivalent with 6 months of customer service experience. - Must be able to speak and read English clearly, professionally and fluently. - Ability to work within established turnaround times - Must have excellent interpersonal skills and the ability to organize simultaneous tasks - Ability to work as a member of a team - Must participate and certify in internal CCO training to begin this role. - Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training at a later date to complete your Tier I training for this role. - May be required to work overtime and scheduled holidays. - Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision.- Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion. #CCORiverview #CSRroles #maxPriority
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Location:
Riverview
Job Type:
PartTime

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