General information

Job Posting Title

Customer Service Representative – Healthcare

Date

Wednesday, July 30, 2025

City

Riverview

State

FL

Country

United States

Working time

Full-time

Description & Requirements

Customer Service Representative – Healthcare??

Location: On-site in Riverview or Tampa, FL

Hourly Base Pay: $15.61 plus $2,700+ in potential bonuses!? Schedule: Limited-Service Full-Time schedules available; the hours, schedule, and targeted start date are discussed with recruiter

Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 10 p.m.? ? Grow Your Career, Strengthen Communities, and Deliver Customer Care to America's Most Vulnerable.

Join Maximus as a Customer Service Representative (CSR) and take the first step toward a rewarding career that combines professional growth with purpose. You’ll play a vital role in helping individuals access essential healthcare services—while gaining valuable, real-world experience along the way.

Whether you prefer a traditional weekday schedule or need weekend flexibility, Maximus has options for you. Our Tampa (Netpark) site is open Monday - Friday, 8 a.m. - 10 p.m. while our Riverview location operates Monday – Sunday, 6 a.m. - 10 p.m. ? Pay and Benefits? ? At Maximus, we believe in the power of teamwork and mutual success. Our benefits reflect this philosophy by supporting your physical health, financial wellbeing, and work/life balance, ensuring you're equipped for all the moments that matter.?

Competitive Compensation: Base rate $15.61/hr + 10% shift differential for evening shifts?

$2,700+ in bonus opportunities, including training completion, referrals and more*?? Tuition Reimbursement - Invest in your ongoing education and development Work/Life Balance Support: Flexible scheduling options! Comprehensive Insurance Coverage: Company paid, base employee Medical Coverage? Future Planning: 401k with company match? Paid Time Off Package: Paid accrued Sick Leave, PTO, and 11 paid holidays?? Maximus Wellness Support: Employee Assistance Program (EAP), Employee Wellness, and Discount Programs? Professional Development Opportunities: A supportive environment with career development and promotional opportunities? Meaningful Work with Impact: No cold calling, sales, or collection calls! ? *Eligibility requirements apply, ask your recruiter for more details?

Essential Duties and Responsibilities: - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). - Calls are basic and routine. - Uses computerized system for tracking, information gathering, and/or troubleshooting. - Provides feedback when needed, provide input on call trends, processes, procedures, and training. - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses?

- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules?