Customer Service Representative - Customs Brokerage

3 Days Old

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
* 15,000 trained professionals * 250+ locations worldwide * Fortune 500 * Globally unified systems
Major Duties and Responsibilities
* Ensure smooth and timely customs process flow * Ensure accurate and timely data entry into our operational system * Track and Trace Custom files and reporting * Ensure accurate and timely client billing * Understand all the elements of the import and export customs Desk Level Operating Procedure and correctly interpret this information to fulfill our customer´s instructions and expectations. * Transfer customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration * Assist with verification of customs declaration information and the submission of such to the customs authority * Ensure compliance at all times to regulations * Understanding of transportation documentation and terms is a plus * Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results * Pro-active, strong organizational skills * Strong desire to learn * Good computer skills (Excel, Word, PowerPoint)
Reporting Structure
* Customs Brokerage Lead Agent, Supervisor and Manager
Expeditors offers excellent benefits
* Paid Vacation, Holiday, Sick Time * Health Plan: Medical, Prescription Drug, Dental and Vision * Life and Long Term Disability Insurance * 401(k) Retirement Savings Plan (US only) * Employee Stock Purchase Plan * Training and Personnel Development Program
The pay rate for this position is $22/ hour.
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Location:
San Diego

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