Customer Service Representative / CSR

New Yesterday

Prodigy Plumbing Inc. of Long Beach, CA is searching for a full-time Customer Service Representative / CSR to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. Are you a "techie" who is crazy good at serving people? Do you crave a fast-paced, successful work environment? If so, please read on - you won't regret it! Our Customer Service Representative / CSR earns a competitive pay of $24-$28/hour depending on experience and incredible benefits. If this sounds like the opportunity for you, apply today, and join our office team!
ABOUT PRODIGY PLUMBING INC.
At Prodigy Plumbing Inc., we are committed to providing superior service in Long Beach and the nearby areas. We are also dedicated to offering unparalleled customer service with each and every job we take on. Our team is proud to be an Angie's List Super Service Award winner and rated 5-stars on Yelp, Google, and Facebook. We offer 24-hour emergency services 7 days a week. The guarantee of timely, respectful service matches the ethics that guide our business.
Our guarantee of professionalism and punctuality are made possible by our amazing employees. We all work together as a team. We truly care for the well-being of our employees. We offer highly competitive salaries, great benefits, uniforms, opportunities for advancement, and a fun and rewarding work environment.
A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE / CSR
As a home services Customer Service Representative / CSR, you arrive at the office each day determined to provide superb customer service to our clients. Cheerfully, you manage large amounts of incoming phone calls all while building sustainable relationships with customers through open and interactive communication. With your active listening skills, you identify and assess customers' needs. You answer questions by providing accurate, valid, and complete information. When challenging situations arise, you handle them with skill, providing appropriate solutions and alternatives. You follow up with our customers to ensure that they are happy.
Your positive, friendly disposition comes through in all your interactions and is one of the reasons our clients enjoy doing business with us. By going the extra mile, our customers know that they can trust you to help them solve problems. Your excellent communication skills and attention to detail ensure that their needs are met. For each customer interaction, you maintain accurate records, process customer accounts, and file documents using our Service Titan scheduling and dispatching software. You love that you get to interact with people every day and enjoy keeping busy.
QUALIFICATIONS Skilled in Microsoft Office Can type 35-40 WPM Customer service skills
Experience with Service Titan scheduling and dispatching software is a plus, but not required ! Do you enjoy interacting with people on the phone and understand good phone etiquette? Are you service-oriented, patient, and able to empathize with others? Can you adapt and respond to different types of characters? Are you able to multitask, prioritize, and manage your time effectively? If so, you may be perfect for this office position!
ARE YOU READY TO JOIN OUR TEAM?
If you are great on the phone and feel that you would be right for this office position at our home services company, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!
Location: 90814
Must have the ability to pass a background check and drug screening test.
Apply
Location:
Long Beach, CA, United States
Job Type:
FullTime
Category:
Office And Administrative Support Occupations

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