Overview:

All candidates should make sure to read the following job description and information carefully before applying. We are seeking a detail-oriented and proactive Customer Service Coordinator to support our client, a leading enterprise in the database and analytics industry. This role is ideal for a customer-focused professional who thrives in a fast-paced environment, has exceptional organizational skills, and can effectively manage communications and service requests. While the position is primarily remote, occasional onsite collaboration (23 days/month) at the Alpharetta office is required. Location: Alpharetta, GA Primarily Remote (Hybrid Onsite 23 Days per Month) Contract Length: 69 Month W2 Contract Responsibilities: Serve as the first point of contact for customer inquiries, service requests, and issue resolution. Maintain accurate records of customer interactions in the CRM system, ensuring timely updates and follow-up. Coordinate with internal teams to track, prioritize, and fulfill customer service needs. Assist with order processing, account updates, and documentation management. Monitor open cases to ensure resolution within established service-level agreements (SLAs). Prepare and distribute customer service reports to management. Support ongoing projects aimed at improving the customer experience and internal workflows. Qualifications: 2+ years of customer service, account coordination, or administrative support experience. Strong communication skills, both verbal and written, with a customer-first mindset. Proficiency with CRM tools (Salesforce experience a plus) and Microsoft Office Suite. Ability to manage multiple tasks, prioritize effectively, and meet deadlines. Experience working in a technology, software, or data-focused environment preferred. Must be able to work primarily remote with occasional onsite meetings in Alpharetta, GA.