Customer Service Representative / Call Center

Location: Spring, TX 77373 Pay Rate: $16/hr Schedule: M-F, Day Shift, 8:00AM - 4:30PM Full Time, Temp to Hire!!

Overview: Our client provides state municipal, industrial, and commercial clients with innovative and cost-effective solutions for utility system management. Services include operations, maintenance, and management of public works, water, wastewater, and utility billing systems

Responsibilities:

• Customer service: Assisting customers by phone, email, or in person. This can include answering questions about utility policies and programs, and handling complaints.
• Monthly billing, processing customer payments, preparing bills, and making adjustments.
• Datat entry and editing system-generated reports for accuracy
• Investigate billing discrepancies, process past due notices, process billing and fines as related to ultility billing.
• Handling work orders for service disconnections, reconnections, and new orders.
• Service turn on and off: Processing requests to turn water service on and off.
• Account management: Establishing and maintaining customer accounts, and ensuring account information is accurate.
• Database management: Inputting and querying databases to make financial adjustments and prorate changes.
• Coordinate with meter readers and field personnel to maintain status of account activities and compliance issues

Other responsibilities may include:

• Verifying credit and deposit information
• Reviewing customer correspondence
• Providing information about community financial assistance resources
• Reviewing income eligibility applications, tax returns, and transcripts

Required Qualifications:

• Fluency in English
• Bilingual English/Spanish is preferred but not required
• Minimum high school diploma or equivalent
• Utility experience preferred but not required
• Analytical Skills
• Basic Computer knowledge

Compensation / Pay Rate (Up to): $16.00 - $16.00