Customer Service Representative

The Customer Service Representative will serve as the primary point of contact for patients regarding their billing inquiries, insurance claims, payment plans, and account resolutions.

Responsibilities

• Answer inbound calls and respond to patient inquiries regarding billing statements, insurance claims, co-pays, deductibles, and payment options.
• Review and explain account balances, insurance explanations of benefits (EOBs), and billing procedures to patients in a clear and professional manner.
• Assist patients in setting up payment plans or resolving billing issues, including coordinating with insurance companies when necessary.
• Collaborate with medical billing and coding teams to ensure accurate and timely claim submission and resolution.
• Process payments over the phone and apply them accurately to patient accounts.
• Document all communications and actions taken with customer accounts.
• Escalate complex billing issues to supervisors or billing specialists when appropriate.
• Ensure compliance with HIPAA and other patient privacy laws.

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, and efforts or work conditions associated with the position. It is intended to be an accurate reflection of the general nature and level of the job.