Summary : A Customer Service Representative in the Benefit Services Department, provides team and client administrative support. This position is responsible for maintaining Applied EPIC and Applied Benefit Designer, assisting with the proposal process, assisting with open enrollment process and carrier processing of enrollment.

Job Details:

Position Title: Customer Service Representative, Benefit Services

Position Type: Full-time, Nonexempt

Position Location: Burnsville, MN

Pay Range: $21.00 - $22.00 - Pay is based on many factors including but not limited to education, skill, experience, training, certifications, and other business needs.

Essential Duties and Responsibilities : Understand and actively work toward agency goals and strategies Understand and actively round accounts by offering additional agency services Maintain agency management system and other software programs as needed Process renewal documents as directed Prepare and finalize client proposals for delivery Respond to client inquiries via phone, email or other venues as needed Pull client information from carrier websites as directed Assist with department projects and events Complete additional projects as developed and assigned by your supervisor or management.

Qualifications: Must be able to multi-task, be detail oriented, able to navigate multiple websites, be highly confidential, have excellent verbal and written communication skills, proven Customer Service skills and possess at least intermediate Windows, MS Office and Adobe skills.

Core Competencies Leadership : Lead by example. Communication: Communicate clearly and dynamically. Interpersonal: Treat people with respect. Work: Deliver the highest levels of excellence. Time Management: Schedule your time productively. Technical: See IT Core Competencies Why KA?

We offer a challenging, rewarding, and supportive environment where employees are positioned to make a positive impact on our business, our communities, and their own future.

We believe in building leaders. KA offers a wide range of enrichment and professional growth opportunities through KA University and community service opportunities through our KA Has Heart Volunteer Program.

KA offers full-time employees (30+ hours) a significant Total Rewards package including: Medical insurance Plan Options Health Savings Accounts (HSA) Flex Spending Accounts (FSA) Wellness Program 401(k) Plan Company sponsored Short Term and Long Term Disability Company sponsored Life/Accidental Death and Dismemberment Insurance Time Off including vacation, sick and holiday pay Workplace Flexibility Paid Parental Leave Paid Military Leave for Active Reserve Duty

How to Apply: Please apply here if you are you are interested in joining our team.

Kraus-Anderson Insurance is an Equal Opportunity Employer