Location: Downtown Moorhead, MN

Job Summary:
YOU DO NOT NEED TO KNOW ANYTHING ABOUT INSURANCE FOR THIS POSITION! We will train! Are you extremely organized, and able to multi task in a fast paced environment? Have people told you that you are awesome to work with? Do customers ask for you by name? Do people tell you "I don't know how you keep track of that" or "you are the most organized person I know??" Then YOU are the person we are looking for! We are growing and adding to our team in our downtown Moorhead office.

Job Description:

• Serve as the primary contact for customer service. Answer inbound phone calls on a multi line phone system; screen and forward the calls accordingly.
• Assist walk in clients with payments, billing inquiries, submitting claims, and policy changes.
• After training, this role explains insurance coverages to clients, and makes changes to existing policies.
• Help plan and assist with client appreciation events, such as Customer appreciation day at the movies every January.

Insurance license:

• After 90 days of employment, our candidate will take an insurance license training course, and pass a test to get their insurance license. Study time is given during the work day, and all expenses are employer paid. In our 29 year history, we have never had a team member who didn't pass. In order to be issued an insurance license, the states of North Dakota and Minnesota run a criminal background check. Our applicant must meet the state requirements to become licensed.

Qualifications needed:

• Must be able to pass the state insurance license background check.
• Minimum of 2 years in customer service at a customer service counter, bank, office, retail store, restaurant is required.
• We prefer a candidate who has had a supervisory role and has trained in new employees in their previous role.
• Our candidate MUST be able to multi-task in a very fast paced environment.
• Minimum of high school diploma or GED.
• Experience with Microsoft Word, basic Excel, Outlook, and Teams.
• Strong written & verbal communication skills, problem-solving, and ability to maintain a customer-focused approach.
• High level of organization and attention to detail.
• Experience with enforcing company policies and explaining those to customers is preferred.
• Must have a true passion for customer service to succeed in this role. Key qualities: patience, compassion, and empathy.

Work Environment:

• Full-time position. Monday to Friday 8:00 to 5:00pm for the first 6 months
• Mon-Thursday 8:00-5:00 and Friday 8:00-2:00pm after 6 months experience and after licensed. Every other Friday, responds to voice mail and responds to clients from home until 5:00. (Laptop provided).
• We offer amazing, hands on training by a team of 3 other professionals. We have training videos, hands on screen sharing and mentoring, and job aids for every task, making it easy to learn.
• No evenings, weekends, or holidays.
• This is an office-based role and will not become a remote position.
• Work remotely on snow days.

Compensation and Benefits:

• Competitive salary based on experience. The minimum salary for entry level is $47,500 and will increase based on relevant experience.
• Bonus and commission based on performance.
• Comprehensive benefits package, including dental, vision, retirement plan, paid holidays, & paid time off.
• Every other Friday off from Memorial Day to Labor Day if our agency is on track for goals.
• Opportunities for professional development and career advancement.

About our team:

• We are a team of 4, which includes our agency owner, agency manager, and customer service professionals.
• We have been in business in Moorhead since 1996.
• Our team is award winning, and very dynamic. We like to have FUN and achieve TOGETHER.
• We frequently have coffee or lunches brought into our office. We celebrate WINS together.
• Our team members are employees of Ostby & Associates, Inc. which is an independently operated branch of American Family.
• Check out our Google reviews and read what our customers say about us!
• Potential for advancement.

Start date:

• This position will begin when we find the right candidate. We are flexible to allow our candidate to give notice to their current employer. We are excited to meet you! Apply today.