DEHN In DEHN Inc. Overview: DEHN protects. Two words, a big promise. The motto of our company has been both an obligation and an incentive since 1910 of our family-owned company. Headquartered in Neumarkt, Germany, DEHN’s mission is to provide world-class Lightning and Surge protection solutions for people, building installations and electrical/electronic devices and systems against the effects of lightning and surges. For the past 115 years, we have been leading the development in surge protection, lightning protection and safety equipment, making DEHN the most experienced and trusted expert for a total product concept.

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Business Overview: DEHN Inc. is the USA subsidiary for DEHN SE (ISO 9001/14001certified). We focus on solutions for lightning and surge-related problems as they apply to the North American market. These solutions include education, technical assistance, system design, risk assessments and site surveys in addition to lightning and electrical surge protection products.

Position Summary: We are seeking a motivated and versatile Customer Service & Inside Sales Representative to join our growing team. This hybrid role combines exceptional customer support with proactive inside sales activities. The ideal candidate will thrive at building relationships, solving customer problems, and driving revenue growth by uncovering new opportunities within existing and prospective accounts

Key Responsibilities: Customer Service (50%) Serve as the first point of contact for customer inquiries via phone, email, and chat. Resolve product/service questions, order issues, and account concerns with professionalism. Manage order entry, tracking, and follow-up to ensure timely delivery and customer satisfaction. Maintain accurate records of customer interactions in the CRM system. Provide product knowledge and support to help customers get the most value from our solutions. Inside Sales (50%) Conduct outbound calls/emails to existing customers and warm leads to identify upsell and cross-sell opportunities. Qualify inbound leads and schedule follow-up meetings for the sales team where needed. Meet or exceed monthly sales activity and revenue targets. Collaborate with Sales and Marketing teams to execute campaigns and promotions. Track sales pipeline, forecast opportunities, and report on progress in CRM.

Qualifications: 3+ years of experience in customer service, inside sales, or account management. Strong communication skills (verbal and written) with a customer-first mindset. Proven ability to manage multiple priorities while maintaining attention to detail. Comfortable working with CRM and order management systems (Microsoft CRM, HubSpot, or similar) and Order Management Systems (SAP, Oracle or similar) Self-motivated with the ability to work independently in a hybrid environment. A team player who thrives in a fast-paced, growth-oriented environment.

EEO Statement: DEHN Inc. is an Equal Opportunity Employer.