Customer Service Associate Representative

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Position Title: Customer Service Associate Representative
Assignment Duration: 3+ Months
Work Schedule: Hours given will vary between 7am - 7pm CST & based on business need
Work Location: Remote
Work Arrangement: Remote
Position Summary:
* Bilingual in Spanish candidates are preferred
Background & Context:
* Candidates must have a quiet and private space designated for focused work
* Must have high speed internet
Key Responsibilities:
* Excellent written, verbal and interpersonal communication skills
* Competent computer skills, proficiency in Microsoft Office Suite and Outlook
* Exceptional organizational and time?management focus, with attention to detail
* Ability to work under own initiative
* Prior Insurance experience preferred
* Conduct & complete medical questionnaires with applicants
* Metrics are based on call audits, maintaining regular attendance and average calls completed
* 1+ years' experience in call center environment preferred
* Experience communicating with medical terminology a plus
Qualification & Experience:
* High school diploma or equivalent required
Systems Used:
* OnBase
* LifePro
* Verint
* Finesse
* Salesforce/KnowledgeXchange
Apply
Location:
RALEIGH, NC, US

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