Customer Service and Rebate Processing Specialist

3 Days Old

Resource Innovations is seeking a Customer Service and Rebate Processing Specialist in Salt Lake City, UT to join our growing team. We are seeking a highly skilled and motivated Customer Service and Rebate Processing Specialist with a strong background in Energy Efficiency Rebate Processing to join our dynamic team. As a Customer Service and Rebate Processing Specialist you will be providing Customer Service support over calls and email. You will also support data entry into various database applications.
Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.
Duties and Responsibilities
* Provides basic troubleshooting and recommend solutions * Data Entry - enters data into various database applications * Receives data and sourcing documents, compiles, sorts, interprets and verifies data to be entered * Maintains electronic and hard copy filing system of applications, rebates and other supporting documents * Communicates effectively as part of team approach with other departments in servicing customers * Provides customer service activities such as responding to emails and phone calls * Provides exceptional customer service and call handling in a customer centric environment * Safeguards confidential customer information * May provide peer training to co-workers job shadowing support as assigned in area of responsibility * Willing to support any program within the department Responsible for Client Services delivery direct costs overhead spend, recognition budgets, labor expenses. * Other duties as assigned.
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Location:
Salt Lake City

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