Benefits: 401(k) matching Dental insurance Employee discounts Health insurance Paid time off Vision insurance Over the last 35 years, we've worked hard to build The Chef's Garden. It's a unique niche - home to creativity, innovation, a commitment to excellence, and some of the best produce in the world.

What started as a small family farm has grown to include many more people - still family nonetheless. We're humbled that you'd consider joining us in the work that we do.

The Customer Service and Accounts Support Specialist is the frontline support for both our chef and retail customers, handling customer inquiries, assisting with account setup and maintenance, and ensuring timely and accurate communication around invoicing and payments. This role is a critical bridge between our sales, customer experience, and accounting teams.

Essential Duties and Responsibilities

Customer Service (Chef & Retail): • Serve as the first point of contact for customer inquiries via phone and email • Provide timely support for invoice and statement requests • Assist customers with new account setup and onboarding questions • Route complex issues or escalations to the appropriate internal teams • Maintain customer records and interaction history in Business Central • Look for moments to surprise and delight - bringing a spirit of "unreasonable hospitality" to every customer interaction

Accounts Support: • Monitor the Accounts Receivable inbox and respond to customer billing-related inquiries • Partner with the Accounting team to collect payments and support follow-up on overdue accounts • Proactively monitor customer payment terms and communicate upcoming or overdue payments • Vet new customers for credit terms and assist in the approval process • Call customers to retrieve payment details, including credit card information when needed

Operational Support: • Document all customer communications accurately and thoroughly • Assist in updating product codes or customer records during downtime • Identify and escalate patterns or opportunities to improve customer experience or internal processes

Qualifications: • Prior experience in a customer service, AR support, or administrative role preferred • Strong communication skills-both written and verbal-with a professional and positive presence • Familiarity with accounting principles and confidence in discussing invoices, statements, and payment terms • High attention to detail and ability to manage multiple priorities • Willingness to learn product and process knowledge across both retail and wholesale operations

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Expectations Approach your role in ways that align with the core values of The Chef's Garden. Service-mentality: People always come first Do things the right way: Commit to the extra step, minute, or method that leads to excellence Commit to Quality: Care about the work that you do

Always work as a team both externally and internally. Develop an understanding of the way that your role contributes to the larger mission of The Chef's Garden: To grow exceptional vegetables, care for each other and the land, and inspire a vegetable-forward future

We are a drug-free workplace. Background check and drug test required. We are an Equal Opportunity Employer.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Chef's Garden Inc

The Chef's Garden has been delivering specialty products with optimum shelf life, quality, flavor and nutrition direct from the farm to the world's most discriminating chefs for over 30 years. Under the guidance of Lee Jones, and Bob Jones, Jr. - who follow in the footsteps of their father, Bob Jones, Sr., - The Chef's Garden employs traditional regenerative farming methods combined with innovative technology to stay on the leading edge of the produce business.

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