Customer Service Agent & Product Eggspert (Remote, Part-Time):

Are you passionate about chickens and love helping others discover the joy of raising their own backyard flocksor bonding with their small pets? Do you believe in the magic of a successful hatching, a cozy coop, or a bunny-safe waterer? If you're a creative thinker, enthusiastic problem-solver, and natural communicator who LOVES animals as much as we do, then you just might be the perfect fit for our flock.

About RentACoop:

RentACoop is a fast-growing small business established on a working farm in Germantown, Maryland. Our team is deeply committed to developing high-quality, hands-on solutions that make caring for chickens, birds, and small animals easy and accessible. From our daily work on the farm to our design and manufacturing processes, we lead the market in practical innovations that help animals, and their caregivers thrive.

Were proud to be the minds and hearts behind RAC Paws by RentACoop, focused on small animals, and Fluffy Layers by RentACoop, a lifestyle brand for animals and the people who love them. From a waterer or feeder to coop cover to stylish egg collection basket, everything we make is backed by passion, real-world testing, and a whole lot of love.

We also believe the experience of raising animalsespecially chickenscan be life-changing. Thats why weve donated over $200,000 in products and financial support to Maryland public schools, 4-H clubs and camps, The Salvation Army, Habitat for Humanity, and other organizations across the U.S. Were proud to support the next generation of animal lovers, farmers, and caretakers.

Position Overview

This remote, part-time role is perfect for someone who already lives the flockor small petlife and wants to help others succeed in theirs. Whether you're helping a new chicken keeper troubleshoot a feeder or guiding a bunny parent through water bottle options, you'll be delivering kind, creative, and informed support. You'll also play a hands-on role in shaping the future of our products by sharing customer insights and collaborating with our team.

Key Responsibilities

• Answer customer emails and calls with warmth, clarity, and professionalism
• Develop a strong understanding of our product line and how it supports a variety of animal care needs
• Provide real-world troubleshooting advice and thoughtful solutions based on customer context
• Collaborate with team members across departments to improve customer experience and inform product development
• Monitor customer feedback and spot trends that can inspire future innovation
• Keep records and customer communication organized using our internal systems and tools
• Assist with general admin tasks and lend a hand where neededyoure part of the flock!

Required Qualifications

• Must currently own chickens, as firsthand experience is essential to supporting our customers. Wed also love to see experience with other birds or small animals, as it brings even more value to our customer support.
• A reliable computer and internet connection (minimum 25 Mbps speed)
• A quiet and professional home workspace (roosters in the background totally acceptable)
• Excellent verbal and written communication skills
• Strong attention to detail with dependable follow-through
• Familiarity with ecommerce platforms and support tools such as Amazon Seller, Shopify, Walmart, Tractor Supply, Northern Tool + Equipment, Freshdesk, USPS, UPS, and FedEx
• Proficiency in Microsoft Office tools like Teams, Excel, and Word
• At least two years of customer service experience, ideally with long-term tenure in a similar role

Preferred Qualifications

• Highly organized and self-motivated with a proactive mindset
• Empathetic communicator with a calm and helpful tone
• Curious and excited to grow your knowledge of animal care and our product offerings
• Experience writing engaging content such as newsletters, blog posts, or care guides
• Actively involved in community animal organizations

Hours & Compensation

Were hiring for morning and afternoon/evening flexible part-time shifts during our operational hours:

MondayFriday: 8 AM7 PM EST

Part-Time Benefits Include:

• Up to 80 hours of paid time off annually
• Product discounts
• Flexible scheduling
• Growth opportunities within a mission-driven company
• Additional benefits may apply based on role, schedule, and tenure
  
  

Employment may be contingent upon RentACoop LLCs receipt of a job-related drug test, physical exam, motor vehicle report, background check, reference check, and/or E-Verify, as permitted by law.