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Proven people.

Everyone on our team has earned a CPC (Certified Personnel Consultant) or CTS (Certified Temporary Staffing Specialist) accreditation from the National Association of Personnel Services. We are experts at staffing and recruiting with more than 16 years of experience serving employers.

Proven process.

Our approach to staffing isn't just a little bit different; it's a whole different ball game. While most staffing firms emphasize transactional services (taking and filling job orders), BTI Solutions focuses on providing more strategic solutions.

By acting as workforce consultants, we are able to find innovative and intelligent strategies for improving productivity, meeting project deadlines, improving hiring quality, decreasing turnover, and reducing total labor costs.

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More than anything, the biggest difference with BTI Solutions is the one that matters most: bottom-line results. 95% client satisfaction rate - measures client satisfaction vs. expectations. Our clients have worked with us for over 10 years , on average. BTI Solutions counts 4 Global Telecommunication companies as clients. Client referrals are BTI Solutions' largest source of new clients. Google Review 4.4, Facebook Review 4.8

Customer Operation Specialist (Home Appliance) AO7157971 HA Operations Specialist

Top skills: Excel, independent thinker, solution driven

Schedule: Hybrid - 4 in office, 1 remote (set day)

KEY RESPONSBILITES/REQUIREMENTS:

This position supports the day-to-day operations of the outsourced Business Center (BC) for the Builder Direct network.

The operations specialist will be expected to execute the operational duties to ensure our contact center and vendor operations are in alignment with approved operational goals. The operations specialist would be responsible for auditing the vendor(s) daily, weekly and monthly deliverables against their contractual obligations and KPI's.

This position also supports process improvement, new SOP implementation, and ad hoc requests.

They will serve as a liaison between the company and Builder Direct account representatives. This individual will strive to maintain the standing relationship between the company and the Builder Direct account by ensuring that all issues are remedied in a timely manner, while adhering to policies and procedures.

Key Responsibilities 1. Assist with Builder Direct escalations 2.Support new builder site launch, including pre-walk, and final mile coordination 3.Act as the internal escalation point for Builder Direct issues 4.Manage final mile relationship and escalations 5.Manage Builder Direct contact center to ensure timely and accurate responses

Knowledge, Skills and Education • Hands-on experience with customer service, order management, and sales operations • Must be flexible and adaptable to fast-paced, ever-changing environment, with the proven ability to work in ambiguous situations or with limited direction - Works effectively with competing priorities • Solution-driven; and can perform root-cause analysis to quickly find and present resolutions - looking for someone that is a forward thinker • Strong Proficiency with Microsoft Office - Excel & PPT • Strong interpersonal, and communication skills to coordinate and support transactions across multiple teams • Must have the ability to meet deadlines in a fast-paced and demanding environment • Regular, consistent and punctual attendance. Must be able to occasionally work nights and weekends • Bachelor's degree highly preferred • Years of experience: 4+ years • Preferred: Some experience with Agile project/procedure management would be a HUGE BONUS!

Skills o Attention to detail o Stays up-to-date o Can easily document a new process or problem o Can collect and condense data into information that can be acted on o Excels with computer software programs, i.e. Excel, PowerPoint, Word and new/emerging presentation programs o Building internal cross-functional relationships and partnerships

Additional Info

This position requires transactional coordination to ensure smooth delivery to consumers. The candidate will interact with multiple departments (internal and external): - Builder Direct representatives (External - staff) - Delivery Partner (External- staff) - Departments (Internal - staff) - Business Center Vendor (External - Supervisor teams to floor associates)

This role will oversee all necessary duties to sustain main goal of ensuring a smooth delivery experience for the Builder Direct accounts purchasing home appliances.

This role will support all necessary duties to sustain vendor manager's main goal of ensuring a smooth delivery experience for the Builder Direct accounts who are purchasing home appliances.