Customer Experience Partner

Job Details

Job Location

ATS CORPORATE OFFICE - MARIETTA, GA

Position Type

Full Time Indirect

Salary Range

$60000.00 - $65000.00 Salary/year

Description

Applied Technical Services, LLC (“ATS” or the “Company”) is a leading provider of critical testing, inspection, certification, and compliance services. The Company serves clients across a diverse set of large and stable end markets including manufacturing, power generation, aerospace, medical, and defense. ATS was founded in 1967 and is headquartered in Marietta, GA. Today the Company employs nearly 2,100 team members in over 95 locations across the United States.

Our purpose is to create a safe and reliable world and our mission is to deliver assurance through precise technical and professional services.

Client Experience Partner

The Client Experience Partner will be a primary point of contact for key customers, providing world-class service and quick response times to customer needs while driving consistent implementation of programs and solutions across all aligned customer locations.

Responsibilities:

Implement new customer engagements and coordinate activities between customer sites and ATS servicing locations - ensure resources are aligned properly to deliver on customer commitments

Develop relationships with key contacts at all aligned customer locations to support Sales team penetration of the accounts and expansion of the ATS footprint

Monitor and measure site-level performance, including active review of all work-in-progress (WIP) for timely and accurate completion; support the establishment of metrics to measure ATS performance to agreed-upon service levels and turnaround times for all aligned customer locations

Conduct regular and timely operating reviews, in collaboration with the Sales team, with all aligned customer locations to ensure high levels of quality and service are maintained

Serve as the primary point of contact for day-to-day customer needs for aligned customer locations - coordinate engagement of additional ATS resources, as needed, to support customer needs and requests

Generate and follow up on quotes for ATS capabilities and services - work actively with the Sales team to convert quotes into revenue-generating opportunities

Support and drive responses to large bids and requests for proposals - work collaboratively across the business to gather needed information to provide a professional and complete response to opportunities

Coordinate with and manage 3rd party vendor relationships to support customer product/equipment needs, including placing orders, expediting shipments and reviewing invoices for accuracy and completeness

Collaborate with the Sales team to proactively target and solicit new business opportunities from prospective customer locations

Qualifications

3+ years of progressive experience in customer service, field service, sales support and customer success; specific experience expanding relationships and working with large, complex, multi-site customers

Strong communication skills, both written and oral

Ability to navigate a broad range of customer contacts, internal relationships and service situations

Ability to think quickly and creatively to develop solutions for complex customer scenarios

Ability to influence without authority to drive desired customer outcomes

Familiarity with and ability to navigate Microsoft Office applications

Ability to learn new systems and applications quickly

Technical acumen a plus

Minimal travel maybe required

U.S. Persons” Only:

A requirement of this position is access to information that is subject to U.S. export controls under the U.S. International Traffic in Arms Regulations (“ITAR”). Accordingly, the company will consider only “U.S. Persons” for this position. A “U.S. Person” includes (a)U.S. citizens or nationals; (b)U.S. lawful permanent residents (i.e., “green card” holders); (c) persons granted refugee status; or (d) persons granted asylum in the United States. This information is collected solely for purposes of complying with U.S. export control requirements and will not be used to unlawfully discriminate in the hiring process.

Equal Employment Opportunity Statement

Applied Technical Services is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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