Cross Trained Agent
New Today
Job Description
SUMMARY: Cross-trained agents must, after completion of training, be willing and able to work Ticket, Operations and Ramp Agent positions at their assigned station.
PRIMARY RESPONSIBILITIES: - Check in passengers and baggage using Cape Air's passenger service system - Make passenger reservations and rebook flights - Make boarding announcements - Provide extra assistance to passengers with special needs - Assist the main Cape Air Reservations Department by handling remote reservations calls, if applicable to station - Share information with pilots/ramp/operations using radio communications - Organize ticket and cash reports - Handle delayed or missing baggage and process claims - Assure compliance with FAA and airport security procedures - Meet and marshal aircraft - Fueling Cape Air aircraft, if applicable to station operations - Load and unload passengers and their baggage - Escort passengers out to the aircraft - Additional duties as assigned
QUALIFICATIONS: - Airline work experience preferred - Airline reservation system experience preferred - Must be at least 18 years old - Must hold a high school diploma or equivalent - If location requires any type of driving such as baggage delivery, fueling, etc., applicant must hold and maintain a driver's license valid in that location - Must be able to lift up to 70 lbs. - Basic computer skills required - Excellent communication and excellent customer service skills required - Ability to interact effectively with others - Ability to work independently and adapt to changing work priorities - Ability to communicate effectively, orally and in writing - Flexibility of schedule is a must - This position will often require working nights, weekends and holidays - Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit
- Location:
- Nantucket