Summary:

This position provides a broad range of specialized clinical case management services within guidelines established by the Organization and specific programs. This position functions with a high degree of independent accountability, in accordance with professional and ethical standards, organizational policies and specific contractual requirements. Populations served will vary by program but may include children; adults; families; immigrants; refugees; and individuals with mental illness, HIV/AIDS and/or substance abuse issues. Individual accountabilities and work volume will be established through the development of annual Success Objectives, within the framework outlined below.

Why Join Us?

• Make a meaningful impact on the lives of individuals seeking education and career pathways.
• Collaborate with a diverse and passionate team dedicated to the mission and vision of our organization.
• Enjoy a hybrid work arrangement, providing flexibility and work-life balance.
• Participate in professional development opportunities to enhance your skills and expertise.

Our Benefits:

• Medical insurance. BCBS PPO, EPO, and HSA Plans
• Dental insurance.
• Vision insurance.
• 401(k) 3% Employer Contribution.
• Paid maternity leave.
• Paid paternity leave.
• Commuter benefits.
• Professional Development Assistance.
• Disability insurance
• FSA Spending Account
• Life Insurance
• Employee Assistance Program
• Special Vendor Discounted Offerings on Travel, Amusement Parks, etc

Essential Functions:

Duties & Responsibilities

• Provides clinical case management services to program participants through a short-term case management model.
• Receives case assignments, establishes service plans, reviews case progress and determines case closure through the supervisor of the assigned program and in accord with funder requirements.
• Meets regularly with assigned cases and representatives from the community as needed.
• Provides individual counseling to address motivational and psychosocial issues of program participants.
• Provides intense advocacy, crisis intervention, counseling and problem solving in a variety of areas for all program participants.
• Conducts outreach and intake as requested.
• Provides program participants with counseling and assistance to support, increase or restore program participant’s capacity for self-sufficiency.
• Develops service plans, which outline a specific plan of action with each program participant under the supervision of the supervisor of the assigned program.
• Makes referrals in accordance with service plans to other organization units and external providers.
• Screens for income supports benefits and entitlements to advocate on behalf of program participants.
• Develops, implements, oversees and follows up with program participant treatment plans to ensure that realistic goals and deadlines for accomplishments are being met.
• Provides financial assistance and financial management support to program participants, in accord with Organizational policies and procedures.
• Accurately completes in a timely manner all necessary forms, case recordings and statistical reports.
• Develops, monitors and enhances professional relationships with social service, health and governmental agencies.
• Participates in and contributes to regular supervision meetings, team meetings, in-house training sessions and conferences and operational planning.
• Other tasks as assigned.

Education and Experience:

• BA/BSW and three years’ experience or master’s degree in social work, counseling, clinical psychology or related field.
• One (1) year experience of case management, counseling, clinical psychology or related field. 

Certifications/Licenses:

A valid driver’s license may be required.

Knowledge/Skills/Abilities (K/S/A): 

• Ability to read and interpret documents such operating and maintenance instructions, and procedure manuals.   
• Ability to write routine reports and correspondence.   
• Ability to speak effectively before groups of customers or employees of organization. 
• Access to regular, dependable, and timely transportation to main work sites and to scattered sites. 
• Ability and comfortability working with people of varying socioeconomic backgrounds. 
• Ability and comfortability working providing trauma-informed care and patient centered approach.  
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.  Ability to compute rate, ratio, and percent. 
• Excellent communication skills. Strong networker, convener, relationship builder and communicator with experience collaborating with diverse work teams and stakeholders. 
• Demonstrated ability to handle confidential and sensitive information possessing skills to handle situations in a professional and diplomatic manner. 
• A high degree of collaboration and emotional intelligence, self-motivation, and analytical ability. 
• Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange, Salesforce; Windows operating systems; and other software routinely used by Heartland Human Care Services. 
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 
• Ability to work independently and remain self-motivated with minimal direct supervision. 
• Strategic thought partnership and consultancy skills. 

Work Arrangement:  

• This role is eligible for a “hybrid” work arrangement. It is expected this person would be able to be on site two days a week and be able to meet for “in person” meetings when needed or at the request of other with office site of locations on South and North side of Chicago.
• The program Participant are housing throughout the city of Chicago. Employees are required to complete home visits at participant’s residences on the South, North, West and East side of Chicago.

Work Environment:  

• The noise level in the work environment is usually moderate. 
• Program sites are located throughout the Chicago area, including the North and South sides of Chicago, as well as the suburbs. 
• Employees may be required to report to any one of our locations on a temporary basis. 

Physical Demands:  

• While performing the duties of this job, the employee is regularly required to talk and hear.   
• The employee is regularly required to sit, stand and walk. 
• The employee must be able to stoop, kneel and/or crawl. 
• The employee is regularly required to use hands to key, handle, or feel and reach with hands and arms.  
• The employee must occasionally lift and/or move up to 25 pounds.  
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. 

Equal Opportunity Employer Statement

Heartland Human Care Services makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.