Client Services Representative

New Yesterday

Apex Systems is currently hiring for a Client Services Representative with a leading HR and payroll solutions client. This role supports customer service operations across multiple product lines, helping clients resolve issues and maintain satisfaction through various communication channels. Qualified candidates will have the following experience and skills: 2-4+ years of experience in customer service or client support roles Experience communicating via phone, email, and chat Familiarity with HRIS systems, Salesforce, or similar platforms Ability to document client interactions and follow up on outstanding items Strong organizational and prioritization skills Demonstrated ability to mentor team members and contribute to process improvements Intermediate knowledge of payroll or HR-related products is a plus Location: Phoenix, AZ Onsite expectation: Hybrid (remote with occasional onsite meetings) Pay range: $22–$25/hour If you are interested, please apply here or email an updated copy of your resume to tlindsey@apexsystems.com.
Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.
EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
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Location:
Phoenix, AZ
Category:
Human Resources And Personnel

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