Overview Join to apply for the Client Services Representative role at tms Join to apply for the Client Services Representative role at tms Get AI-powered advice on this job and more exclusive features. About Us tms unites technology, marketing, and sourcing to drive transformational change for the worlds leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions from inspiration and innovation to category management and delivery. Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonalds, T-Mobile, O2, Starbucks, and adidas. Most importantly, we're a place where you can achieve great things, and be recognized as the best. What Matters The Most Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving. tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at tmsw.com. What You Will Bring To The Organization Answers participant inquires coming from the Contact Us form in the 2023 Canada Monopoly Game Uses ZenDesk app to answer ticket(s) Uses Customer Contact Tool (CCT) to view participant game information.

Uses resources available on TEAMS site (FAQS, Rules, Macro list, prize redemption list, etc.) to solve issues. Independently resolve inquiries by clarifying the customers complaint, using CCT to view a participants record, then selecting the best macro (prepared response) to respond to the ticket ensure resolution. Understand process to escalate tickets that are within unsolved categories. Skills And Experience We Would Like You To Have Personable and attentive Strong interpersonal skills & commitment to the project Resourcefulness & conflict resolution Strong written communicator Strong digital app proficiency Hardware: PC/Mac, mouse and headphones Hourly rate between $20.00-$30.00/Hr TOTAL REWARDS Benefits Our total rewards philosophy integrates programs for compensation, benefits, recognition, learning and development, corporate culture, corporate citizenship and work-life balance. While individual program components may differ by country, some things remain constant: Our commitment to rewarding results Opportunities to work with talented and driven individuals at every level of our company who respect each other, treat each other fairly and hold one another accountable for our customersand our companyssuccess Theres more ... Generous Medical, Dental, Vision And Other Great Benefits Paid parental and medical leave programs 401(k) with a company match component and profit sharing 15 days of paid time off plus company holidays Hybrid work model Tuition reimbursement and student loan repayment assistance Inclusive employee resource groups EQUAL OPPORTUNITY EMPLOYER We are an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. RECRUITING AGENCIES tms does not accept agency resumes submitted by third-party vendors unless a valid agreement has been signed and the tms Talent Acquisition Team has granted authorization for submissions for a specified position. Please do not submit or forward resumes to our site, tms employees, or any other company location. tms is not responsible for any fees related to unsolicited resumes. Seniority level Entry level Employment type Full-time Job function Other Industries Business Consulting and Services Referrals increase your chances of interviewing at tms by 2x Sign in to set job alerts for Client Services Representative roles. Related Roles Customer Service Representative - State Farm Agent Team Member Customer Service Representative (Chicago)- $20.25 per hour Customer Service Representative - State Farm Agent Team Member Berwyn, IL $55,000.00-$75,000.00 8 months ago Customer Support Specialist (US - Remote) Customer Contact Center Representative - 11:30am-8:00pm Shift Future Opening: Customer Service Representative - State Farm Agent Team Member Mount Prospect, IL $17.00-$19.00 3 weeks ago Customer Service Representative - State Farm Agent Team Member Customer Service Representative - Phone and Chat - Chicago, IL Customer Experience Representative, Advanced Services Customer Experience Representative, Core Services Customer Experience Representative, Concierge Elk Grove Village, IL $33,810.00-$62,790.00 4 days ago Chicago, IL $41,600.00-$64,500.00 1 week ago Chicago, IL $50,000.00-$54,000.00 3 days ago Customer Service Representative - State Farm Agent Team Member Customer Service Representative (Suburbs)- $20.25 per hour Customer Service Representative - 30 hours per week Front Desk Representative (Evening Hours) Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr