Responsibilities:

Primary contact for customers related to all operational inquiries, reporting, KPI’s, etc in support of the fulfillment Site Director. Assisting customers in resolving all questions and issues. Trouble resolution root cause both operational and systemic, with internal escalation & communication as required. Making sound business decisions and resolving escalated customer issues in a professional manner. Tracking, reporting and making suggestions regarding the current impact of policies and procedures on the customer experience. Communicate these points effectively to site leadership Providing exceptional service by assisting customers via phone, email, chat, and text. Processing requests in customer service, escalation, and other queues correctly and efficiently. Managing projects with minimal supervision. Following up on status of issues forwarded to other Radial personnel to ensure that client's/customer's concerns are addressed promptly. Solve issues through research (system, in the operation, collaborating with customer and leadership, etc) as much as possible Assisting with floor support. Maintaining a high level of customer knowledge (forecast, product, policies, procedures, promotions, etc). May be required to complete other duties as assigned.

Qualifications: 3PL or Big Box Retail is preferred. Experience in a warehouse setting Strong interpersonal and communication skills - within the company and with customers Experience with Warehouse Management Systems (WMS); reporting and troubleshooting. Knowledge of department processes and SOPs Collaborative approach and excellent problem-solving ability Strong attention to detail and ability to meet deadlines Superior written and oral communication skills, coupled with technical acumen High School diploma or equivalent. Strong Microsoft Office Suite skills, Word, Excel and Outlook required. Smartsheet is highly preferred. Flexibility to work a non-traditional schedule on a year-round basis including extended hours Must be able to hear and understand verbal instructions Must possess capability to walk or stand for extended periods of time Must be able to lift up to 50 pounds to push or pull carts of up to pounds Must be able to climb stairs, to bend, stoop, kneel and grasp products

Travel: Up to 15-20% travel may be required.

Benefits: Opportunities to develop and explore career advancement Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA funding Family planning coverage, including Fertility & Adoption benefits K matching after 6 months with immediate vesting Generous PTO Educational assistance and more!

Radial is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual’s status in any other group or class protected by applicable federal, state or local law.