Client Services Associate (Mail & Print)

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership

Typical Work Schedule: Mondays to Fridays, 8:00AM to 4:30PM

Keep Operations Moving Behind the Scenes

If you're organized, detail-oriented, and enjoy hands-on work, this role is for you. As a Client Services Associate (Mail & Print), you'll support essential workplace functionsfrom document production to mail processingensuring operations run efficiently and on time.

Why This Role Matters

This role supports the smooth flow of daily operations. By ensuring accurate document handling, timely mail distribution, and well-maintained supplies and equipment, you help create an efficient and reliable workplace.

What You'll Do

Print & Mail Services

• Process print, binding, and kitting requests with accuracy.
• Prepare and manage outgoing mail, shipping requests, and accountable items.
• Handle time-sensitive and confidential materials in accordance with security protocols.

Equipment & Technical Support

• Ensure copy/print equipment is operational and stocked.
• Perform basic maintenance such as replenishing paper and toner.
• Use Microsoft Office (Word, Excel, PowerPoint, Outlook) and internal systems for tracking and communication.

Inventory & Workplace Support

• Manage and maintain office and print supply inventory.
• Maintain a clean and organized work area.

Operational Support

• Respond to requests and communications in a timely manner.
• Track daily production metrics and volumes.
• Perform quality checks to ensure accuracy.
• Support additional tasks as needed based on business demands.

What You Bring

• Strong communication and customer service skills
• Ability to stay organized and manage multiple tasks
• Comfortable working independently and within a team
• Proficiency in Microsoft Office (Outlook preferred)
• Familiarity with print or mail operations (preferred)
• Ability to handle sensitive information with discretion

Qualifications

• Minimum 6 months of related experience required
• Previous experience in print, mail, or similar support roles preferred
• Ability to pass client-specific background screening
• Reliable attendance and professionalism

Physical Requirements

• Ability to lift or move up to 55 lbs.
• Ability to stand, sit, or walk for extended periods