Client Service Representative, Richmond

Client Service Representative

86 Days Old

Description

Position at Helping Hands Affordable Veterinary Surgery and Dental Care

Client Service Representative

Being a Client Service Representative (CSR) in a veterinary office takes a special kind of person who is able to deal with both humans and animals alike. As a CSR your primary responsibility is to be efficient in any and all front desk operations. A CSR is the client's first and last impression of Helping Hands Affordable Veterinary Surgery and Dental Care and it is important that all clients feel welcome, safe and comfortable. CSRs are invaluable members of our hospital team, and we treat them that way. Come thrive in an environment that encourages learning and continued growth within the profession and become the bridge between pet owners and patient care.

Essential Functions and Responsibilities:

Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone

Schedule and confirm appointments, record keeping and organization, provide estimates and invoices for payment

Respond with compassion and empathy in stressful and emotional situations

Maintain a clean, stocked and orderly lobby and front office area

Educate clients on wellness plans, food and products sold in waiting room

Perform opening and closing procedures, end of day reports and deposits

Data Entry: records, client questionnaires, referral information, ect

Distribute mail

Ensure that referral letters and lab results go to the corresponding veterinarians

Admit patients: ensuring that the patient is weighed and all information is current.

Skills and Qualifications:

1-3 years' experience in veterinary practice (or human medical practice) preferred

Computer experience (email usage, word/excel) and proficiency required in front desk equipment (such as, fax machine, credit card machine, copy machine, and postage meter)

Must possess basic math skills to determine proper deposits, make change, and process payments utilizing credit card and check terminal

There must be a general understanding of veterinary terminology, situational understanding and being able to successfully communicate these situations with clients and veterinary team.

Able to phone and waiting room triage to determine the difference between an emergency and a routine office visit

Excellent communication skills with clients and team members

Proficient time management, ability to problem solve, learn, and handle multiple tasks

Enthusiastic team player with a patient, and positive professional attitude.

Must be able to work seated for a majority of day

Benefits and Perks:

Short Term Disability paid for by employer

Complimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self or family

Company Sponsored Employee Assistance Program (Headspace)

401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment

Kaiser/UMR Insurance Plans with multiple options

Flexible Spending Account or Health Savings Account options

United Healthcare Dental Insurance; includes a 100% paid premium option for team members

United Healthcare Vision Insurance options

Long Term Disability option

Progyny-Fertility and Family Building Support (up to $10,000)

Team Member Discounts for Pet Care

Paid time off-inclusive of sick, personal, and vacation

LGBTQIA+ support with FOLX HEALTHCARE (if UMR enrolled)

Sword Digital Musculoskeletal & Physical Therapy Program (if UMR enrolled)

Referral Bonus Program

DailyPay on Demand

Helping Hands has assembled a team of dedicated staff who believe in the mission of preventing economic euthanasia and improving the quality of life for their patients. We are driven by our mission to help families obtain affordable surgical and dental care for their pets.

We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.

Apply

Location:: Richmond

Start a New Search