Client Service Representative (CSR)
Department: Receptionists
Employment Type: Part Time
Location: Cookeville, Tennessee
Compensation: $13.00 - $16.00 / hour
Description
Flatt Veterinary Clinic is a reputable and compassionate veterinary care provider dedicated to delivering exceptional medical services and client support. Our team is committed to enhancing the well-being of pets through top-quality veterinary care and a supportive, client-focused approach. We are seeking a skilled veterinary Customer Service Representative to join our front office team and contribute to our mission of providing outstanding care and service.
We are looking for a detail-oriented and proactive veterinary Customer Service Representative to join our front office team on a part-time basis. The ideal candidate will bring a strong background in customer service, with a preference for experience in veterinary or medical settings. This role is critical to ensuring efficient clinic operations, delivering superior client experiences, and supporting our veterinary team in delivering high-quality care.
Key Responsibilities
Client Engagement:
Provide exceptional service to clients, ensuring a positive and professional experience.
Greet clients and their pets with warmth and empathy upon arrival at the clinic.
Address client inquiries about services, procedures, and clinic policies with accuracy and professionalism.
Communication Management: Efficiently handle incoming phone calls, addressing client needs and managing appointment requests.
Provide detailed information and guidance on veterinary services, procedures, and health-related questions.
Relay pertinent information between clients and veterinary staff, facilitating clear communication.
Appointment Coordination: Schedule, confirm, and manage appointments for veterinary consultations, treatments, and follow-up visits.
Optimize the appointment schedule to enhance clinic workflow and reduce wait times for clients and patients.
Check-In/Check-Out Process: Oversee the check-in and check-out procedures, including collecting payments, processing transactions, and issuing receipts.
Accurately record and update client and patient information in the clinic's electronic medical record (EMR) system.
Administrative Support: Assist with various administrative tasks, including filing, data entry, and maintaining accurate patient records.
Prepare client and patient information for the veterinary team to ensure smooth transitions between appointments.
Client Relations and Problem Resolution: Handle client concerns, complaints, and requests with empathy and efficiency.
Resolve issues promptly and escalate complex matters to management or the veterinary team when necessary.
Support for Veterinary Team: Collaborate with veterinarians, technicians, and support staff to ensure cohesive and efficient clinic operations.
Assist the technical team with administrative and clerical tasks as required to support patient care.
Skills, Knowledge & Expertise to be Successful
Client Engagement: Provide exceptional service to clients, ensuring a positive and professional experience.
Greet clients and their pets with warmth and empathy upon arrival at the clinic.
Address client inquiries about services, procedures, and clinic policies with accuracy and professionalism.
Communication Management: Efficiently handle incoming phone calls, addressing client needs and managing appointment requests.
Provide detailed information and guidance on veterinary services, procedures, and health-related questions.
Relay pertinent information between clients and veterinary staff, facilitating clear communication.
Appointment Coordination: Schedule, confirm, and manage appointments for veterinary consultations, treatments, and follow-up visits.
Optimize the appointment schedule to enhance clinic workflow and reduce wait times for clients and patients.
Check-In/Check-Out Process: Oversee the check-in and check-out procedures, including collecting payments, processing transactions, and issuing receipts.
Accurately record and update client and patient information in the clinic's electronic medical record (EMR) system.
Administrative Support: Assist with various administrative tasks, including filing, data entry, and maintaining accurate patient records.
Prepare client and patient information for the veterinary team to ensure smooth transitions between appointments.
Client Relations and Problem Resolution: Handle client concerns, complaints, and requests with empathy and efficiency.
Resolve issues promptly and escalate complex matters to management or the veterinary team when necessary.
Support for Veterinary Team: Collaborate with veterinarians, technicians, and support staff to ensure cohesive and efficient clinic operations.
Assist the technical team with administrative and clerical tasks as required to support patient care.
What We Offer for Our Part-Time Team Members: Competitive Pay: Compensation is based on experience and reflects your skills, expertise, and commitment to high-quality animal care.
Flexible Scheduling: We understand the importance of balance and will work with you to create a schedule that fits your lifestyle.
Continuing Education Support: We encourage lifelong learning and provide access to continuing education opportunities to help you grow professionally and stay current in veterinary medicine.
Career Development: Gain valuable hands-on experience in a supportive environment that fosters growth and advancement within the veterinary field.
Collaborative Team Environment: Join a team that values open communication, mutual respect, and teamwork. We believe in working together to provide the best care for our patients and support for each other.
Modern, Well-Equipped Facility: Work in a state-of-the-art clinic featuring advanced medical equipment and technology to support high-quality care and your continued development.
Growth Potential: As a growing practice, we offer opportunities for increased responsibility and advancement based on your interests and goals.