Who We Are… With over 50 years of experience, and several CITY Furniture and Ashley HomeStore showrooms and distribution centers throughout Florida, CITY Furniture continues to be recognized as a top furniture company in South Florida and nationwide. By joining CITY Furniture, you become part of a family-spirited organization that is focused on you! With planned local growth, plus growth in new markets over the next several years, the CITY Furniture team is excited about the future. Join our fun, family-spirited team to build a long-lasting career at a company that will continue to challenge, develop, and appreciate its Associates. Click Here to watch our Company video! Our Vision is to be the ultimate furniture and mattress store. Our Purpose is to enrich people’s lives and make the world a better place. Our Mission is to provide quality home furnishings, at excellent values, in an exciting and fun environment. Our Values : Mutual Trust & Respect | Continuous Improvement | Entrepreneurial Spirit | Customer Focus | Teamwork | Giving Back What Benefits You’ll Receive… Competitive, Transparent Compensation Medical, Dental, and Vision Life & Disability Insurance Voluntary Insurance (Accident, Hospital, Critical Care, etc.) 401(k) with Company Match Paid Vacation & Sick Time On-Site Health & Wellness Clinic (Tamarac & Plant City) Employee Resource Groups (ERGs) Flexible Environment 90% Promote from Within Employee Assistance Program (EAP) Associate Purchase Discount Program Paid Parental Leave And so much more…. What You’ll Do… As a CITY Interiors Supervisor, your primary responsibilities will be: ? Team Leadership & Development – Oversees the design team within the assigned Region, including daily management and operational guidance. Manages time and attendance, monitors and evaluates team performance. Trains and coaches Associates on products, services, and best practices to enhance team performance and customer satisfaction. (40%) ? Process Improvement & Problem Solving - Identifies operational challenges and develops innovative solutions to streamline workflows and enhance efficiency. Establishes and refines department standards to meet and exceed KPIs while continuously evaluating and improving existing processes. Responds to Associate & Customer inquiries, and handles customer service issues (25%) ? Communication & Cross-Functional Collaboration - Works closely with retail sales and leadership teams to ensure seamless integration and effectiveness across all departments. Communicates sales promotions/events and incentive contests to the team. Audits appointments and schedules. (20%) ? Performance Analytics & Reporting - Reviews all daily sales reports and collaborates with management on monthly sales analysis by SKU. Completes credit reports and discount report audits according to assigned timelines. (10%) Additional duties and responsibilities as a CITY Interiors Supervisor: ? Professional Development - Pursues relevant certifications and training to maintain current product knowledge and job performance standards. Actively utilizes the Learning Management System (LMS) and participates in Instructor-Led Training (ILT) sessions. Demonstrates initiative in developing supervisory skills and completing additional management training to prepare for advancement opportunities. Maintains current knowledge of product information and industry best practices. Understands product features and benefits to enhance customer service delivery. Ensures accurate record-keeping and reporting standards are maintained across all activities. (5%) ? Adheres to all assigned Standard Work and Role and Responsibilities for your role. Position Title: CITY Interiors Supervisor Reports To: Senior Manager of CITY Services