Center Sales Director - Retail Sales & Operations Leader, Boston

Center Sales Director - Retail Sales & Operations Leader

17 Days Old

Lead the Team. Elevate the Experience. Drive the Results.

At EWC Growth, we believe in leading with confidence and building high-performing teams that know how to deliver unforgettable guest experiences. As one of the largest and fastest-growing franchisees of European Wax Center, we're looking for an experienced Center Sales Director to lead one of our centers in both day-to-day operations and long-term success.

This is your chance to run a thriving beauty business with the full support of a powerhouse brand behind you. If you're a natural leader who thrives on accountability, performance, coaching, and culture, we want you on our team.

What You'll Do as a Center Sales Director

As the top in-center leader, you'll manage a team of Wax Specialists and Guest Service Associates while owning all facets of sales, service, and operations.

In this role, you will:

Oversee center operations, including scheduling, staffing, payroll, inventory, and compliance
Hire, train, coach, and develop a high-performing team focused on service excellence
Drive daily, weekly, and monthly sales goals across Wax Passes, services, and retail
Monitor and manage KPIs and performance metrics, holding team members accountable to results
Provide hands-on leadership - from coaching at the front desk to managing escalated guest concerns
Partner with Wax Specialists to drive retention, guest satisfaction, and brand loyalty
Lead monthly team meetings, coaching check-ins, and goal reviews
Ensure adherence to all safety, sanitation, and brand standards
Represent EWC Growth's mission, culture, and performance values every day

Who We're Looking For

We're looking for a dynamic leader who can motivate a team, manage the details, and deliver big-picture results.

The ideal candidate:

Has 3+ years of leadership or management experience, preferably in retail, spa, fitness, or hospitality
Understands sales strategy, guest experience, and team development
Has experience with scheduling, payroll, inventory, and performance management
Is goal-oriented and numbers-driven - confident using KPIs to guide team success
Is a strong communicator with the ability to coach, resolve conflict, and lead with positivity
Thrives in a fast-paced, people-first, beauty-forward environment
Holds a high school diploma or equivalent (Associate's or Bachelor's degree preferred but not required)
Has open availability for evenings, weekends, and holidays

Salary & Benefits

We believe great leaders deserve great rewards. Here's what you'll receive in this role:

Base Salary: $65,000-$75,000/ year+ Monthly Performance Bonuses
Parking Reimbursement
Complementary Waxing Services
50% Off Our Exclusive Skincare Retail Line
Medical, Dental & Vision Insurance
401(k) with Company Match
Paid Time Off + Paid Sick Leave + Paid Parental Leave
Company-Paid Life & Disability Insurance
Paid Holidays
Flexible Spending Accounts (FSA) and Dependent Care Benefits
Pre-Tax Commuter & Transportation Benefits

Why You'll Love Working Here

A Role That's as Bold as You Are
At EWC Growth, we believe that leadership should feel purposeful, powerful, and personal. We'll support your development, celebrate your wins, and give you the tools to grow, whether that's into multi-unit leadership or new areas of the brand.

You're the leader of your center with real autonomy and real results
You'll lead a team that's passionate, performance-minded, and people-first
Recognition is built into our culture, from shout-outs to bonuses to becoming a mentor or training manager
You'll never feel stuck with coaching, training, and a career path to match your ambition

Physical Requirements

This role requires the ability to:

Stand and walk for extended periods
Occasionally lift or move up to 25 pounds
Use a computer, POS system, and office tools for daily reporting
Work in a fast-paced, multitasking environment
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Location

309 Cambridge St, Boston, MA 02114

About EWC Growth

European Wax Center (EWC) is the #1 waxing brand in the beauty industry, with over 1,000 locations nationwide. Known for delivering consistent, high-quality services and empowering confidence through smooth skin, EWC has set the standard in waxing and skincare.

EWC Growth (EWCG) is one of the largest and most successful franchise groups in the EWC network, operating 50+ centers across five states. We're more than a brand - we're a team that's passionate about growth, obsessed with guest experience, and committed to empowering every associate to reach their potential.

Equal Opportunity Employer

We're committed to fostering a workplace where diversity is celebrated, equity is the standard, and inclusion is a daily practice. We're a place where every team member feels valued, respected, and empowered to be their authentic self and part of something bigger. All employment decisions are based on merit, qualifications, and business needs.

Glow Hard. Lead Bold. Grow Big.

Apply now at https://ewcgrowth.com/work-with-us/ or upload your resume.

Let's lead something beautiful together.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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Location:: Boston

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