Position Overview: We are seeking a highly motivated and results-driven Center Manager to oversee the daily operations of our retail location. This role is responsible for managing productivity, optimizing financial performance, and ensuring world-class customer service. The Center Manager will also lead the team, maintain operational efficiency, and drive business growth.

The ideal candidate is an experienced leader with a strong background in retail operations, personnel management, and financial oversight. They must be an effective communicator, a strategic thinker, and someone who can motivate a team to exceed performance goals.

Key Responsibilities:

Leadership & Team Management: Recruit, train, schedule, and coach staff to maintain high performance and customer service standards.

Operational Excellence: Open and close the center, oversee daily operations, and ensure seamless workflow.

Customer Experience: Monitor and improve service delivery to maximize customer satisfaction and retention.

Financial Management: Manage budgets, control expenses, analyze P&L, and provide financial reports to the franchise owner.

Marketing & Business Development: Implement local marketing strategies to drive customer engagement and sales growth.

Inventory & Asset Management: Maintain stock levels, manage supplies, and oversee mailbox rentals.

Payroll & Administration: Review employee timesheets and ensure accurate payroll processing.

Facility Oversight: Maintain store cleanliness, organization, and safety standards.

Compliance & Miscellaneous Duties: Perform other tasks as needed to support business success.

Qualifications & Skills:

College coursework, degree, or technical education preferred.

2+ years of experience in retail management or store operations.

Proven leadership experience in hiring, training, and supervising teams.

Strong financial acumen (budgeting, cost control, and P&L management preferred).

Tech-savvy with proficiency in Microsoft Office Suite, Adobe Suite, and business-related software.

Excellent communication and customer service skills, including strong phone etiquette.

Highly organized with the ability to multitask and prioritize responsibilities.

Physically capable of lifting, bending, and performing operational tasks.

Notary Public certification is a plus.

If you’re a driven leader who thrives in a fast-paced retail environment and enjoys developing teams, managing operations, and driving business success, we’d love to hear from you!